Information

Tender reference number	INTPA/LLW/2022/EA-LOP/0012
Title	Supply, Delivery, Installation, Commissioning, Support and Maintenance of a Call Centre System and a Customer Relationship Management Solution to Malawi Revenue Authority. Malawi – Southern Africa
Description	Malawi Revenue Authority intends to establish a fully-fledged call centre powered by a Customer Relationship Management System (CRM) that manages and tracks taxpayer service inquiries, level of sentiment of the public and executes quick marketing campaigns to address common taxpayers’ needs and aspirations.
Contract type	Supplies
Procedure type	Open procedure
Status	Closed
Published on TED
Award method	Lowest price
Main CPV	30200000
NUTS	MW

Additional CPV	Supplementary CPV
30200000
48000000

Milestones

TED publication date	04/03/2022 00:00
Question deadline	14/03/2022 16:30 UTC+01:00
Answer deadline	25/03/2022 23:59 UTC+01:00
Time limit for receipt of tenders	04/04/2022 16:30
Conditions for opening tenders (date)	11/04/2022 10:00

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2022/S 045-113062	Contract notice	04/03/2022 00:00