Call for tenders' details

Provision of specific staff (to perform reception, guide and secretarial duties)...
Contracting authority:
European Parliament, DG Communication (COMM)
TED publication date:
Time limit for receipt of tenders:
Provision of specific staff (to perform reception, guide and secretarial duties) for the European Parliament in Strasbourg.
The European Parliament, Directorate-General for Communication, is launching this invitation to tender as regards the provision of specific staff (to perform reception, guide and secretarial duties) in order to manage, welcome and accompany individual visitors or groups thereof in the different European Parliament buildings in Strasbourg.
Open procedure
29/03/2017 00:00
03/05/2017 12:00
10/05/2017 10:00
Lot number Title Description
Lot 1
Provision of reception staff and secretarial services for the Parlamentarium in Strasbourg
The European Parliament would like to have reception staff made available in order to manage the ever growing number of requests to visit. This will involve 2 permanent staff members, which may be as many as 5 reception staff depending on the registered visitor schedule, and 1 secretary particularly responsible for managing the visit schedule. The contractor is called upon to provide the European Parliament's Information Office in Strasbourg with reception staff to manage groups of visitors that have registered beforehand and provide them with information throughout a set tour, especially on the Parlamentarium site in Strasbourg.
Lot 2
Provision of reception staff/guide and receptionist services for the 'European Union Visitors Programme' and 'Visits and Seminars' visit programmes at the European Parliament in Strasbourg
Lot 2 covers requirements in terms of services of reception staff, receptionists and guides as part of the 2 visit programmes below: 1. 'European Union Visitors Programme' (EUVP); 2. 'Visits and Seminars' of the European Parliament (VISSEM). As from January 2018, the contractor will be called upon to provide the European Parliament's EUVP and VISSEM units with reception staff, receptionists and guides to manage visiting groups during the parliamentary session weeks in Strasbourg. For EUVP, the contractor will provide guides/reception staff to manage the different individual study visit programmes of high-level officials from outside the EU, guide them at their numerous meetings, as well as show and explain to them how to access and use the different services. For VISSEM, the contractor will be required to provide reception staff to accompany VISSEM individual visitors and participants of groups of visitors in the European Parliament's Louise Weiss (LOW) Building in Strasbourg. The staff may be required to manage a considerable number of groups (up to 80 during very busy sessions).
Reference Notice type Publication date
2017/S 062-115369
Contract notice
29/03/2017 00:00