Call for tenders' details

Title:
ICT helpdesk services.
Contracting authority:
European Police Office (Europol)
TED publication date:
08/08/2017
Time limit for receipt of tenders:
19/09/2017
Status:
Closed
Information
1717/C1/D.
ICT helpdesk services.
Europol requires the provision of 1st level ICT support services for internal users of Europol as of 1.6.2018. Europol expects the training period to start 3 months before this (1.3.2018) in order to ensure a smooth handover. ICT helpdesk services will consist of a helpdesk for incoming e-mails and phone calls and a welcome desk for walk-in ad hoc support for internal users of Europol. It's the first point of contact for all ICT-related incidents and service requests.
Services
Open procedure
Closed
Checked
Most economic
Milestones
08/08/2017 00:00
11/09/2017 23:59
N/A
19/09/2017 23:59
21/09/2017 14:00
Lots The call for tenders has no lots.
Notices
Reference Notice type Publication date
2017/S 168-344852 Corrigendum 02/09/2017 00:00
2017/S 150-309643 Contract notice 08/08/2017 00:00