Information

Tender reference number	1717/C1/D.
Title	ICT helpdesk services.
Description	Europol requires the provision of 1st level ICT support services for internal users of Europol as of 1.6.2018. Europol expects the training period to start 3 months before this (1.3.2018) in order to ensure a smooth handover. ICT helpdesk services will consist of a helpdesk for incoming e-mails and phone calls and a welcome desk for walk-in ad hoc support for internal users of Europol. It's the first point of contact for all ICT-related incidents and service requests.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Award method	Most economic

Milestones

TED publication date	08/08/2017 00:00
Question deadline	11/09/2017 23:59 UTC+01:00
Answer deadline	N/A
Time limit for receipt of tenders	19/09/2017 23:59
Conditions for opening tenders (date)	21/09/2017 14:00

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2017/S 168-344852	Corrigendum	02/09/2017 00:00
2017/S 150-309643	Contract notice	08/08/2017 00:00