Call for tenders' details
Information
Tender reference number
1717/C1/D.
Title
ICT helpdesk services.
Description
Europol requires the provision of 1st level ICT support services for internal users of Europol as of 1.6.2018. Europol expects the training period to start 3 months before this (1.3.2018) in order to ensure a smooth handover. ICT helpdesk services will consist of a helpdesk for incoming e-mails and phone calls and a welcome desk for walk-in ad hoc support for internal users of Europol. It's the first point of contact for all ICT-related incidents and service requests.
Contract type
Services
Procedure type
Open procedure
Status
Closed
Published on TED
Award method
Most economic
Milestones
TED publication date
08/08/2017 00:00
Question deadline
11/09/2017 23:59 UTC+02:00
Answer deadline
N/A
Time limit for receipt of tenders
19/09/2017 23:59
Conditions for opening tenders (date)
21/09/2017 14:00
Lots
The call for tenders has no lots.
Notices
