Call for tenders' details

Title:
General helpdesk services.
Contracting authority:
European Court of Auditors (ECA)
TED publication date:
25/11/2017
Time limit for receipt of tenders:
19/01/2018
Status:
Closed
Information
AO 631.
General helpdesk services.
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end users of the Court. It covers call centre services for ‘IT’ and ‘non-IT’ services (including human resources, logistics, facilities and buildings), the support services including 1st level IT support, 2nd level IT support, IT life cycle management, asset management, organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the service level agreement and the service desk operation manual, periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.
Services
Open procedure
Closed
Checked
Most economic
Milestones
25/11/2017 00:00
N/A
N/A
19/01/2018 17:00
24/01/2018 14:30
Lots The call for tenders has no lots.
Notices
Reference Notice type Publication date
2017/S 246-513665 Corrigendum 22/12/2017 00:00
2017/S 227-472193 Contract notice 25/11/2017 00:00