Information

Tender reference number	ESTAT/B/2018/005
Title	Eurostat external user support
Description	This Invitation to Tender covers activities related to Eurostat external user support for the following lots: Lot 1: Assistance to Eurostat in treating user requests in Spanish; Lot 2: Assistance to Eurostat in treating user requests in German; Lot 3: Assistance to Eurostat in treating user requests in English; Lot 4: Assistance to Eurostat in treating user requests in French; Lot 5: Central user support.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Submission Method	Electronic
Tenders may be submitted	One or more lot
Maximum number of lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)	Framework agreement
Address of the buyer profile: (URL)

Conditions for participation

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers	See internet address provided in Section I.3.
Economic and financial standing - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents

Milestones

TED publication date	29/05/2018 00:00
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	29/06/2018 16:00
Conditions for opening tenders (date)	02/07/2018 10:00

Lots

Lot number	Title	Description
Lot 1	Assistance to Eurostat in treating user requests in Spanish	The volume of the total market is estimated at 3200 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 2	Assistance to Eurostat in treating user requests in German	The volume of the total market is estimated at 8000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 3	Assistance to Eurostat in treating user requests in English	The volume of the total market is estimated at 12000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 4	Assistance to Eurostat in treating user requests in French	The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 5	Central user support	The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).

Notices

Reference	Notice type	Publication date
2018/S 100-227489	Contract notice	29/05/2018 00:00