Call for tenders' details
Information
Tender reference number
ESTAT/B/2018/005
Title
Eurostat external user support
Description
This Invitation to Tender covers activities related to Eurostat external user support for the following lots: Lot 1: Assistance to Eurostat in treating user requests in Spanish; Lot 2: Assistance to Eurostat in treating user requests in German; Lot 3: Assistance to Eurostat in treating user requests in English; Lot 4: Assistance to Eurostat in treating user requests in French; Lot 5: Central user support.
Contract type
Services
Procedure type
Open procedure
Status
Closed
Published on TED
Submission Method
Electronic
Tenders may be submitted
One or more lot
Maximum number of lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Framework agreement
Address of the buyer profile: (URL)
Conditions for participation
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
See internet address provided in Section I.3.
Economic and financial standing - List and brief description of selection criteria
Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required
Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria
Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required
Selection criteria as stated in the procurement documents
Milestones
TED publication date
29/05/2018 00:00
Question deadline
N/A
Answer deadline
N/A
Time limit for receipt of tenders
29/06/2018 16:00
Conditions for opening tenders (date)
02/07/2018 10:00
Lots
Lot number
Title
Description
Lot 1
Assistance to Eurostat in treating user requests in Spanish
The volume of the total market is estimated at 3200 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 2
Assistance to Eurostat in treating user requests in German
The volume of the total market is estimated at 8000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 3
Assistance to Eurostat in treating user requests in English
The volume of the total market is estimated at 12000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 4
Assistance to Eurostat in treating user requests in French
The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 5
Central user support
The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).
Notices
Reference
Notice type
Publication date
2018/S 100-227489
Contract notice
29/05/2018 00:00