Call for tenders' details

Title:
Eurostat external user support
Contracting authority:
European Commission, DG EUROSTAT
TED publication date:
29/05/2018
Time limit for receipt of tenders:
29/06/2018
Status:
Closed
Information
ESTAT/B/2018/005
Eurostat external user support
This Invitation to Tender covers activities related to Eurostat external user support for the following lots: Lot 1: Assistance to Eurostat in treating user requests in Spanish; Lot 2: Assistance to Eurostat in treating user requests in German; Lot 3: Assistance to Eurostat in treating user requests in English; Lot 4: Assistance to Eurostat in treating user requests in French; Lot 5: Central user support.
Services
Open procedure
Closed
Checked
One or more lot
Framework agreement
Conditions for participation
See internet address provided in Section I.3.
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Milestones
29/05/2018 00:00
29/06/2018 16:00
02/07/2018 10:00
Lots
Lot number Title Description
Lot 1 Assistance to Eurostat in treating user requests in Spanish The volume of the total market is estimated at 3200 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 2 Assistance to Eurostat in treating user requests in German The volume of the total market is estimated at 8000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 3 Assistance to Eurostat in treating user requests in English The volume of the total market is estimated at 12000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 4 Assistance to Eurostat in treating user requests in French The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months). User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Lot 5 Central user support The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).
Notices
Reference Notice type Publication date
2018/S 100-227489 Contract notice 29/05/2018 00:00