Call for tenders' details

Title:
Provision of Information Technologies (IT) Support Services in Switzerland
Contracting authority:
European External Action Service (EEAS)
TED publication date:
19/07/2019
Time limit for receipt of tenders:
16/09/2019
Status:
Open
Information
EEAS/DELCHEG/2019/OP/0016
Provision of Information Technologies (IT) Support Services in Switzerland
The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:— end-user support (1st Level), according to ITIL (IT infrastructure library) principles,— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (install, move, add, change) actions,— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),— on call assistance related to ICT hardware, software and equipment.
Services
Open procedure
Open
Checked
Framework agreement
https://eeas.europa.eu/delegations/world-trade-organization-wto/area/jobs-funds_en
Best price-quality ratio
72600000
00
Conditions for participation
Refer to the procurement documents available at the address indicated in Section I.3
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Milestones
19/07/2019
N/A
N/A
16/09/2019 16:00
17/09/2019 10:00
Lots The call for tenders has no lots.
Notices
Reference Notice type Publication date
2019/S 138-338749 Contract notice 19/07/2019