Information

Tender reference number	GG-1478
Title	Provision of Consultancy Services to Support the EIB Complaints Mechanism
Description	The EIB aims to award framework agreements for the provision of consultancy services to support the EIB complaints mechanism concerning the following 2 lots: — Lot 1: project appraisal and implementation (multiple Framework Agreements (FA), with reopening of competition, with at least 2 and up to 5 tenderers, provided a sufficient number of admissible tenders has been received). — Lot 2: assistance in case handling (multiple Framework Agreements (FA), with reopening of competition, with at least 2 and up to 5 tenderers, provided a sufficient number of admissible tenders has been received).
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED

Milestones

TED publication date	16/06/2018 00:00
Question deadline	18/07/2018 23:59 UTC+02:00
Answer deadline	N/A
Time limit for receipt of tenders	31/07/2018 23:59
Conditions for opening tenders (date)	03/08/2018 14:00

Lots

Lot number	Title	Description
Lot 1	Project appraisal and implementation	The future service providers will be required to provide specialized consultancy services in relation to the following domains: (at least). — energy (e.g. hydropower; coal and gas fired power plants; solar and wind; gas storage and pipelines), — manufacturing and industry, — infrastructure and transport, — water and waste management (e.g. waste water treatment plants, landfills), — health and education, — natural resources and agro-industry, — ICT and e-Economy. Particular emphasis is placed on demonstrated experience in assessment of environmental and /or social impacts of the above sectors, which would include the following tasks: — assessment of relevant environmental regulatory frameworks, standards and related issues (e.g. EIA, SEA, nature protection, environmental permitting, air, water, waste, climate change), — assessment of relevant social regulatory frameworks, standards and related issues (human rights, stakeholder engagement, involuntary resettlement, vulnerable groups, labour standards, cultural heritage, occupational and public health, safety and security).
Lot 2	Assistance in case handling	The future service providers will be required to provide technical expertise and specialized assistance in handling cases in the EIB premises in Luxembourg on the basis of specific assignments for which tailor-made terms of reference will be drafted. These assignments may extend to all type of complaints handled by the EIB-complaints mechanism.

Notices

Reference	Notice type	Publication date
2018/S 114-258492	Contract notice	16/06/2018 00:00