Call for tenders' details

Title:
Provision of Information Technologies (IT) Support Services in Switzerland
Contracting authority:
European External Action Service (EEAS)
TED publication date:
14/03/2019
Time limit for receipt of tenders:
29/04/2019
Status:
Closed
Information
EEAS-670-DELCHEG-SER-FWC
Provision of Information Technologies (IT) Support Services in Switzerland
The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:— end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles,— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions,— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),— on call assistance related to ICT hardware, software and equipment.
Services
Open procedure
Closed
Checked
Framework agreement
https://eeas.europa.eu/delegations/world-trade-organization-wto/area/jobs-funds_en
Most economic
Conditions for participation
“Refer to the procurement documents available at the address indicated in section I.3".
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Selection criteria as stated in the procurement documents
Milestones
14/03/2019 00:00
29/04/2019 10:00
30/04/2019 10:00
Lots The call for tenders has no lots.
Notices
Reference Notice type Publication date
2019/S 052-118421 Contract notice 14/03/2019 00:00