Information

Tender reference number	OP/LUX/2021/OP/0007
Title	Helpdesk for Users of Electronic Services and Other Products of the Publications Office
Description	The purpose of the call for tenders is the selection of up to two (2) economic operators for provision of helpdesk services (information and assistance by telephone, mail, e-mail or social media, as well as other future forms of electronic delivery) to the users of electronic services and other products of the Publications Office.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Submission Method	Electronic
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)	Framework agreement
Address of the buyer profile: (URL)
Award method	Best price-quality ratio
Estimated total value	1,000,000.00 EUR
Estimated value	1,000,000.00 EUR
Main CPV	72253100
NUTS	LU000

Additional CPV	Supplementary CPV
72253000
72253100

Conditions for participation

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers	As stated in the procurement documents.
Economic and financial standing - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents

Milestones

TED publication date	28/09/2021 00:00
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	17/11/2021 10:00
Conditions for opening tenders (date)	17/11/2021 15:00

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2021/S 188-487913	Contract notice	28/09/2021 00:00