Information

Tender reference number	AO/014/21
Title	Provision of Services Related to Incoming, Outgoing, Card and Electronic Payments for the European Union Intellectual Property Office
Description	This procedure aims to conclude up to three single framework contracts (FWC) for the provision of services related to incoming payments received by the Office as part of the fees charged to companies, up to three single FWC for the provision of services related to outgoing payments ordered by the Office to honour its obligations, and up to two multiple FWC in cascade for the provision of payment services that permit accessing and processing payments by integrating electronic payment methods in a single place.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Submission Method	Electronic
Tenders may be submitted	One or more lot
Maximum number of lots	3
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)	Framework agreement
Address of the buyer profile: (URL)
Estimated total value	18,250,000.00 EUR
Main CPV	66110000

Conditions for participation

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Economic and financial standing - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents

Milestones

TED publication date	28/01/2022 00:00
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	04/03/2022 13:00
Conditions for opening tenders (date)	07/03/2022 11:00

Lots

Lot number	Title	Description
Lot 1	Provision of Services Related to Incoming Bank Payments	The Office’s operations are entirely financed by the fees paid by its users for the registration of their trade marks and designs. These fees can only be paid in euro as no other currency is allowed by the European Union Trade Mark Regulation. Currently, the Office works with two banks and the corresponding bank account numbers are included in all its filing forms and published on the internet.Incoming fee payments can be made in the form of bank transfers from the users’ banks located worldwide to one of the two available Office bank accounts. The Office’s users can also pay their fees by debit or credit card during the online process for filing a trade mark, design or a renewal of an EU trade mark or registered Community design.
Lot 2	Provision of Services Related to Outgoing Payments, Provision of Debit and Credit Cards and Issuance of Certificates and Bank Guarantees	Outgoing payments are made by the Office by transfer, namely to suppliers and staff members within the SEPA zone and worldwide, either in euro or foreign currency.Furthermore, some outgoing payments are made to reimburse fees due to overpayments from users or following the outcome of opposition proceedings.The Office also requires other services related to outgoing payments such as:• the provision of debit and credit cards to be used for purchases and cash withdrawals worldwide;• the issuance of miscellaneous certificates, bank guarantees, direct debit services and an agile exchange of documents.
Lot 3	Provision of Card and Electronic Payment Services	The Office needs payment services that allow the accessing and processing of payments by integrating electronic payment methods in a single place, including technological support and the handling and transmission to the Office of the payments collected.

Notices

Reference	Notice type	Publication date
2022/S 020-045285	Contract notice	28/01/2022 00:00