Information

Tender reference number	COMM/DG/AWD/2016/148.
Title	Provision of a booking/ticketing system with product development/customisation, full hosting services, maintenance and support service, and the acquisition of supporting hardware.
Description	The contractor will be responsible for providing a functioning booking system to the European Parliament, either through a direct sale and/or a licensing agreement. The European Parliament will have full ownership of this booking system, including the source codes. The contractor will be responsible for the customisation and development of the booking system to meet the needs of the Parliament. The contractor will work in close collaboration with the EP project leader and relevant services to finalise requirements (analysis) and carry out the necessary development and customisation in cooperation with the EP project leader. The contractor will organise training sessions to the staff of the visitor services (adapted to the various user profiles) ahead of the go-live for each phase or following any major software updates. System administrators will need additional training to allow them to fulfil their roles. Some or all system administrators should also be trained in simple troubleshooting for any hardware purchased. System administrators could be trained as trainers, allowing them to run periodic training courses for new staff members. The contractor will also be responsible for providing up-to-date user manuals in English covering the full functionality of the booking system and any hardware acquired with targeted sections for different user profiles. The manuals will be updated following any changes. The delivery of the booking system will be done in phases/modules.
Contract type	Supplies
Procedure type	Open procedure
Status	Closed
Published on TED
Award method	Most economic

Milestones

TED publication date	19/05/2016 00:00
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	28/06/2016 17:00
Conditions for opening tenders (date)	11/07/2016 10:00

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2016/S 095-170072	Contract notice	19/05/2016 00:00