Information

Tender reference number	AO 10559.
Title	AO 10559 integrated logistics services.
Description	All tasks related to the physical distribution of publications managed by the Publications Office to 1 integrated logistics services provider (ILSP). These tasks cover the following domains:1. inbound logistics (optional upon Publications Office request);2. warehousing, including:2.1. receiving;2.2. storage;2.3. returned goods management;2.4. destocking;3. order data entry and processing;4. handling, including packaging materials procurement and insertions;5. kitting;6. print on demand;7. outbound logistics, including:7.1. shipment tracking;7.2. services at the point of delivery;7.3. reverse logistics;8. IT-based integrated logistics management (ILM) services;9. dedicated customer service, including:9.1. dedicated OP account management resources;9.2. training;9.3. meetings;9.4. monitoring of key performance indicators (KPI);9.5. reporting;10. special tasks.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Award method	N/A

Milestones

TED publication date	03/12/2013 00:00
Time limit for receipt of requests for documents or accessing documents	05/02/2014 23:59
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	12/02/2014 23:59
Conditions for opening tenders (date)	19/02/2014 23:59

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2014/S 023-035052	Corrigendum	01/02/2014 00:00
2013/S 234-405266	Contract notice	03/12/2013 00:00