Information

Tender reference number	AO 10553.
Title	AO 10553 First level helpdesk and surveys for users of the Publications Office's electronic services and other products
Description	The scope of this call for tender is the provision of a first level helpdesk for the users of the Publications Office's electronic services (lot 1) and the provision of surveys about the same products (lot 2).
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED

Milestones

TED publication date	12/03/2014 00:00
Time limit for receipt of requests for documents or accessing documents	23/04/2014 23:59
Question deadline	N/A
Answer deadline	N/A
Time limit for receipt of tenders	30/04/2014 23:59
Conditions for opening tenders (date)	07/05/2014 14:30

Lots

Lot number	Title	Description
Lot 1	First level helpdesk for users of the Publications Office's electronic services and other products	Provision of information and assistance (by telephone, fax, mail or e-mail, as well as other future forms of electronic delivery) to the users of electronic and other products, services, and activities of the Publications Office.
Lot 2	Surveys assessing the impact and the effectiveness of the Publications Office's publications and online services	Conducting surveys (mainly via e-mail, social media and dedicated websites) assessing the impact and the effectiveness of the Publications Office's publications and online services.

Notices

Reference	Notice type	Publication date
2014/S 050-082717	Contract notice	12/03/2014 00:00