Information

Tender reference number	ECHA/2020/704
Title	Customer Support Service for the ECHA Information Desk
Description	The purpose of the service contract is to have a customer support team to staff the ECHA Information Desk and deliver the following services: registering, ‘encoding’ and distributing of questions that arrive at the Agency, staff the switchboard, register and dispatch the postal mail and other similar activities.
Contract type	Services
Procedure type	Open procedure
Status	Closed
Published on TED
Submission Method	Electronic
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)	Public contract
Address of the buyer profile: (URL)	https://echa.europa.eu/about-us/procurement
Award method	Best price-quality ratio
Estimated total value	600000.00 EUR
Main CPV	79620000
NUTS	FI1B1

Conditions for participation

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Economic and financial standing - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria	Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required	Selection criteria as stated in the procurement documents

Milestones

TED publication date	11/09/2020 00:00
Question deadline	13/10/2020 14:00 UTC+01:00
Answer deadline	14/10/2020 23:59 UTC+01:00
Time limit for receipt of tenders	20/10/2020 14:00 UTC+01:00
Conditions for opening tenders (date)	21/10/2020 14:00 UTC+01:00

Lots

The call for tenders has no lots.

Notices

Reference	Notice type	Publication date
2020/S 177-424144	Contract notice	11/09/2020 00:00