Call for tenders' details
Information
Tender reference number
ECHA/2020/704
Title
Customer Support Service for the ECHA Information Desk
Description
The purpose of the service contract is to have a customer support team to staff the ECHA Information Desk and deliver the following services: registering, ‘encoding’ and distributing of questions that arrive at the Agency, staff the switchboard, register and dispatch the postal mail and other similar activities.
Contract type
Services
Procedure type
Open procedure
Status
Closed
Published on TED
Submission Method
Electronic
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Public contract
Address of the buyer profile: (URL)
https://echa.europa.eu/about-us/procurement
Award method
Best price-quality ratio
Estimated total value
600000.00 EUR
Main CPV
79620000
NUTS
FI1B1
Conditions for participation
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Economic and financial standing - List and brief description of selection criteria
Selection criteria as stated in the procurement documents
Economic and financial standing- Minimum level(s) of standards possibly required
Selection criteria as stated in the procurement documents
Technical and professional ability - List and brief description of selection criteria
Selection criteria as stated in the procurement documents
Technical and professional ability - Minimum level(s) of standards possibly required
Selection criteria as stated in the procurement documents
Milestones
TED publication date
11/09/2020 00:00
Question deadline
13/10/2020 14:00 UTC+01:00
Answer deadline
14/10/2020 23:59 UTC+01:00
Time limit for receipt of tenders
20/10/2020 14:00
UTC+01:00
Conditions for opening tenders (date)
21/10/2020 14:00
UTC+01:00
Lots
The call for tenders has no lots.
Notices
Reference
Notice type
Publication date
2020/S 177-424144
Contract notice
11/09/2020 00:00