Call for tenders' details

Title:
Mystery Shopping Activities in Insurance Services and Occupational Pensions
Contracting authority:
European Insurance and Occupational Pensions Authority (EIOPA)
TED publication date:
22/11/2022
Time limit for receipt of tenders:
12/01/2023
Status:
Closed
Show filter parameters

Results per page: 10 | 25 | 50 14 Questions found, displaying 1 to 10.[First/Prev] 1, 2 [Next/Last]
# Question Answer Last publication date Status
14
Just a clarification regarding question 2 and the breakdown of costs. Can we provide in the technical [...]
Section III.5.2.1 of the Technical Specifications specifies that “The technical offer must not include [...]
09/01/2023
13
Could you confirm if for the evidence of T2 we need to provide both Appendix I.N and the Europass CVs [...]
Tenderers are encouraged to prepare both formats. However, kindly note information mentioned on page [...]
05/01/2023
12
In the document 'EN-Appendix I.A - Terms of Reference' the list of contents mentions 2 chapters: 2.3 [...]
Please note that the specific requirements on Environmental and social aspects and Experts profile/staff [...]
05/01/2023
11
1. Point G) of the technical award criterion 1 states: Training of authorities (i.e. National Competent [...]
1. Please note that point g) of the technical award criterion 1 refers to section 2.2.1 of Terms of reference [...]
05/01/2023
10
Is it necessary to set the price for the 30 countries listed in the financial offer or only for the 10 [...]
Yes, for all countries listed in the financial offer as it has not yet been decided, at this stage, which [...]
05/01/2023
9
Financial offer: 1. Based on the rates that we will include in the price table, the financial offer tab [...]
1. The financial offer is linked to the two scenarios; however, the financial offer should cover all [...]
05/01/2023
8
In case of handwritten signature, should we ship to EIOPA the original documents? By when and to which [...]
Please refer to document titled “Invitation to tender”, “§1. Submission of tenders” for a detailed answer [...]
05/01/2023
7
Given that no purchases will be required by shoppers, can you please clarify whether post-purchase assessments [...]
No post-purchase assessments will be needed. The focus will be on pre-sale, selling process.
21/12/2022
6
The terms of reference make mention of a Common Mystery Shopping Methodology, developed by EIOPA. Could [...]
The methodology is not a public document and it will only be shared with the awarded contractors. However [...]
20/12/2022
5
Is purchasing to be required? If so, what will be purchased? What is the approved ‘cancellation’ process [...]
No purchase is required.
15/12/2022