EU solidarity with Ukraine

Call for tenders' details

Title:
THETIS Enhancement and Maintenance
Contracting authority:
European Maritime Safety Agency
TED publication date:
22/07/2022
Time limit for receipt of tenders:
02/09/2022
Status:
Closed
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Results per page: 10 | 25 | 50 16 Questions found, displaying 1 to 10.[First/Prev] 1, 2 [Next/Last]
# Question Answer Last publication date Status
16
The 'Letter of Commitment for Performance Guarantee' does not specify a specific amount. As a matter [...]
Please note that the requested Letter of Commitment issued by a financial institution cannot be construed [...]
31/08/2022
15
The 'Letter of Commitment for Performance Guarantee' does not specify a specific amount. As a matter [...]
Please note that the requested Letter of Commitment issued by a financial institution cannot be construed [...]
26/08/2022
14
We refer to the requirement concerning the 'Letter of Commitment for Performance Guarantee'. The standard [...]
Please refer to the reply to Question number 14. Please note that a bank attestation stating the credit [...]
26/08/2022
13
On p. 17 of the tender specifications, Quality Criterion 4 requests to generate a THETIS-EU Sulphur inspection [...]
The association with the Sulphur regime was created.
25/08/2022
12
Do you refer on the you answer the “Appendix IV - Tech and Functional Overview, chapter 1.3”? We can [...]
To obtain Appendix III - Technical and Functional Overview please see answer to question number 1. Please [...]
17/08/2022
11
If on the previous answer it is an EMSA's tool, please confirm it is capable of registering incidents [...]
MSA manages JIRA and its configuration at EMSA. The software is capable of registering incidents, service [...]
11/08/2022
10
Please confirm which ITSM tool is to be used: EMSA’s tool? Which? Or Contractor's tool?
The software JIRA at EMSA.
11/08/2022
9
Please confirm if service desk/hot line language is English.
The language used is English.
11/08/2022
8
Please share the monthly average SD call volume (inbound & outbound).
See answer to question number 7. Please note that end user support is not covered by the services requested [...]
11/08/2022
7
Regarding first line service desk support/hot line, please characterize expected ticket volume, based [...]
The estimated number of incidents per one of year of maintenance can be found in Appendix IV - Technical [...]
11/08/2022