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16
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PC's MANAGEMENT SOFTWARE • Is the software for PC’s management (connected to the internal network of [...]
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The EIB will provide the software necessary to manage the Laptops and PCs delivered by the Bank.
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09/06/2017
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15
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IMAGE • How many images will need be managed ?
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We do not expected to have more than 2 images as the EIB is aiming to work with the lowest possible number [...]
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09/06/2017
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14
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PC's AND LAPTOPS REPLACEMENT • In the RFP, every 3 years the Provider needs to upgrade all PC’s / laptops [...]
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At the EIB, PCs and laptops of key users are normally replaced after 3 years. The goal of this requirement [...]
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09/06/2017
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13
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FLEXIBILITY In the RFP: the Tenderer shall offer the opportunity to increase or reduce the scope of the [...]
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Neither a minimum nor a maximum are defined. The requested flexibility is expected not to exceed 10%. [...]
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09/06/2017
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12
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KPI’s • Can you please provide EIB’s expected KPI’s ?
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As the KPIs are dependent on the proposed solution, it is expected that the exact list of KPIs will be [...]
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09/06/2017
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11
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TECHNICAL RESOURCE(S) DEDICATED TO THE MAINTENANCE OF THE RECOVERY SOLUTION • Who manages the Resource [...]
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The task management of the Technical Resource(s) will be done by EIB. The Technical Resource will mainly [...]
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09/06/2017
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10
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PACKAGES For a good understanding, please confirm : • Package 1 : EIB provides all IT equipment and all [...]
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Service Package 1: EIB will provide all IT equipment and furniture. Service Package 2: The provider has [...]
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09/06/2017
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9
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CONTRACT DURATION Please confirm : is this a 3-year contract which can be renewed (at the end of the [...]
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Yes, this is correct.
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09/06/2017
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8
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PRODUCTION DATE In the RFP, starting date of the production phase : 01/10/2017. Considering this is an [...]
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The current contract runs until 31st December 2017. Therefore the starting date of the new contract in [...]
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09/06/2017
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7
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AGENDA: Could you detail the timetable of the RFP? For example schedule of: the commercial discussion [...]
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Below is just an indicative timetable of the process after the opening of tenders: - Evaluation of tenders [...]
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09/06/2017
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6
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The recovery positions shall be reachable within max. 30 minutes driving (under normal traffic). Is there [...]
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Please refer to Section 1.8 of the Terms of Reference, "... The overall goal is therefore to minimise [...]
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09/06/2017
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5
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Are there any prerequisites or contradictions for the location of the Recovery Center ?
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Please refer to Section 1.8 of the Terms of Reference, "... The proposed locations shall not have high [...]
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09/06/2017
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4
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Service Package 1 (2.2.2.2) and 2 (3.2.1.4) defines between 70 and 85 desks. Does EIB have specific requirements [...]
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In general bigger rooms require a lower density of desks. The values given below should be applied as [...]
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01/06/2017
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3
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In Package 1 (2.2.5), how many parking spaces shall be available during invocation ?
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EIB requires (Section 2.2.5) that, under normal conditions, 5 parking positions are available on a 24 [...]
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01/06/2017
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2
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Point 8.3.3 “Requirement 2: Capacity of the tenderer to provide the full scope of services, i.e. all [...]
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"The tenderer has to be able to offer all 4 service packages. If a tenderer does not offer all 4 service [...]
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01/06/2017
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1
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Location : it is specified 1.8 that “the recovery positions shall be located outside of Luxembourg’s [...]
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As outlined in Section 1.8 of the Terms of Reference, "...The overall goal is therefore to minimise the [...]
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01/06/2017
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