Call for tenders' details

Title:
Provision of HID® FARGO® HDP5000 ID card printers, consumables and services.
Contracting authority:
European Border and Coast Guard Agency (Frontex)
TED publication date:
04/10/2017
Time limit for receipt of tenders:
03/11/2017
Status:
Closed
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Results per page: 10 | 25 | 50 16 Questions found, displaying 1 to 10.[First/Prev] 1, 2 [Next/Last]
# Question Answer Last publication date Status
16
As the tender covers individual graphic design projects using Frontex logo as well as implementing specialist[...]
Please note that according to point 10b) of the Invitation to tender "requests for additional information[...]
27/10/2017
15
How many cards did they print out already?
The printers purchased in 2017 have not been used yet. The 2 printers purchased in 2011 are printing [...]
26/10/2017
14
Are they still covered by the vendor's warranty?
The printers purchased in 2016/2017 are still covered by warranty
26/10/2017
13
How old are your HID® FARGO® HDP5000 ID card printers?
Two printers were purchased in 2011, two printers in 2016 and two at the printers in July 2017.
26/10/2017
12
Why do you inquiry items No. 7 and 8 (Annex IV) when you are using these items currently?
The secure matrix hologram is provided by the current contractor and Frontex has been informed that the[...]
26/10/2017
11
Do you require under the prospective contract the maintenance and diagnostics also for the printers which[...]
Yes.
26/10/2017
10
What warranties do you expect at items specified in the Annex IV of this tender?
Frontex requests three year printer warranty and lifetime warranty for the printhead for item no. 6. [...]
26/10/2017
9
Secure destruction of the used consumables – are you going to send the consumables to the contractor’[...]
No – Frontex can pack the consumables but the contractor should organise the transportation to the place[...]
26/10/2017
8
Do we understand correctly that the maintenance or diagnostics of the printers located in Greece are [...]
Yes.
26/10/2017
7
Can you pack the printer for the maintenance or diagnostics so we will be able to arrange the pick-up[...]
Yes. This solution is acceptable. Frontex can pack printers for shipping.
26/10/2017