Detalji poziva na dostavu ponuda

Naziv:
Opće usluge korisničke podrške
Javni naručitelj:
European Court of Auditors (ECA)
Datum objave na TED-u:
25/11/2017
Rok za primitak ponuda:
19/01/2018
Status:
Zatvoreno
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Results per page: 10 | 25 | 50 27 Pitanja found, displaying 1 to 25.[First/Prev] 1, 2 [Next/Last]
# Pitanje Odgovor Posljednji datum objave Status
27
There is no place in the Technical Offer for us to describe our Quality System and the Incident and Problem [...]
Please see Point A.8.1, last but one paragraph of specifications which stipulate “The tender shall include [...]
15/01/2018
26
In section 8.1 and in particular the Table 1, you request that the Technical Offer includes Sub-part [...]
Please refer to the specifications which indicate the mandatory elements to include in this subpart ( [...]
15/01/2018
25
Please, advise may envisaged regular progress review meetings be held using widespread teleconferencing [...]
In principle, all participants in contractual meeting shall be present in person. On exceptional occasions [...]
11/01/2018
24
Please advise do any of the activities in the SoW may require support personnel to have access to EU [...]
The Service Desk staff does not require access to EU classified information. Therefore, no official clearance [...]
11/01/2018
23
Please, advise do your security rules allow for support purposes access to your network from an external [...]
No remote connection for support purposes is allowed between ECA network and the premises of the service [...]
11/01/2018
22
In case that a company relies to the capacity of other entities, we read: “A tenderer may, where appropriate [...]
Written undertaking mentioned in point A.7 of Tender specifications shall be submitted with the tender [...]
10/01/2018
21
Can we consider the words "has awarded" as a technical mistake, as the power of attorney is necessary [...]
In line with point A.13.1 of the Tender specifications which stipulates that "Partners in a joint offer [...]
10/01/2018
20
Please specify whether the original offer and the two stamped copies must be placed in the “inner envelope [...]
There are no specific requirements for the copies to place them in separate inner envelopes. The copies [...]
10/01/2018
19
With reference to the cover letter, we read “ If you are interested in this contract, you are invited [...]
The term “stamped copy” means that the tender shall be stamped with the word "copy" on its first page [...]
09/01/2018
18
In the draft contract you state that: "In the case of a framework contract, signature of the Contract [...]
The contract in question is a hybrid contract which contain a direct part and a framework part. The provision [...]
05/01/2018
17
The services mentioned in section 4.6 of Annex 2, are services that will be definitely requested from [...]
The services mentioned in section B.4.6 of Annex 2 are additional services that MIGHT be requested by [...]
05/01/2018
16
Can you please confirm that asset management for Non-IT assets is a new element introduced in this contract [...]
Yes, we confirm that asset management of non-IT assets is a new element introduced in this call for tenders [...]
05/01/2018
15
Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements [...]
Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form [...]
05/01/2018
14
In section 6 Team organisation you mention the roles of: (1)Team Leader. Is that role the same with the [...]
ad (1) The main task of the “Team leader” role is to manage the helpdesk team. It is an operational role [...]
05/01/2018
13
The time-period during which tenderers are able to draft their reply spans the Christmas period, which [...]
Question12
18/12/2017
12
Due to several tenders out at present, and in order to provide you with an answer at the level of your [...]
The Court of Auditors has decided to extend the deadline for the submission of offers until 19tjh January [...]
18/12/2017
11
a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face [...]
a. We would like to draw your attention to the fact that the scope of the services under the current [...]
01/12/2017
10
Is the Helpdesk Reception Desk just one desk for all the locations of the Court? or does it include four [...]
Helpdesk Reception Desk indicated in point B.3 of the tender specifications comprises only one desk for [...]
30/11/2017
9
Threshold no. 1 states literally " Only those tenders that reach at least 30 points (i.e. 60% of the [...]
The maximum partial scores are indicated under point 8.1 in the table on pages 15-18. This table presents [...]
29/11/2017
8
annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
Q5 OLD EXPIRED Tender specs 01/2102/12 a) and b) For the current "transfer of know-how" procedure please [...]
29/11/2017
7
What does "Contract Reference" refer to in the case of projects executed for private clients? "Contact [...]
"Contract Reference" shall allow to identify the contract/project you present as proof of your technical [...]
28/11/2017
6
annex 3 - Draft SLA One assumption is that current contractor's KPI values are respecting the targets [...]
a) This question is not relevant for the future contract since it concerns the execution of the current [...]
28/11/2017
5
annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
c) No shadowing period is foreseen following the transfer of know-how. d) Immediately
28/11/2017
4
annex 2 - section 2.4 "The Contractor can expect a maximum average rise of 5% per year with reference [...]
Yes, your understanding is correct.
28/11/2017
3
annex 2 - section 2.7 CA Service Desk Manager 12.9 & Easyvista H1.2016 will be replaced by “Service [...]
Yes, your understanding is correct.
28/11/2017