Call for tenders' details

Title:
General helpdesk services.
Contracting authority:
European Court of Auditors (ECA)
TED publication date:
25/11/2017
Time limit for receipt of tenders:
19/01/2018
Status:
Closed
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Results per page: 10 | 25 | 50 27 Questions found, displaying 11 to 20.[First/Prev] 1, 2, 3 [Next/Last]
# Question Answer Last publication date Status
17
The services mentioned in section 4.6 of Annex 2, are services that will be definitely requested from[...]
The services mentioned in section B.4.6 of Annex 2 are additional services that MIGHT be requested by[...]
05/01/2018
16
Can you please confirm that asset management for Non-IT assets is a new element introduced in this contract[...]
Yes, we confirm that asset management of non-IT assets is a new element introduced in this call for tenders[...]
05/01/2018
15
Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements[...]
Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form[...]
05/01/2018
14
In section 6 Team organisation you mention the roles of: (1)Team Leader. Is that role the same with the[...]
ad (1) The main task of the “Team leader” role is to manage the helpdesk team. It is an operational role[...]
05/01/2018
13
The time-period during which tenderers are able to draft their reply spans the Christmas period, which[...]
Question12
18/12/2017
12
Due to several tenders out at present, and in order to provide you with an answer at the level of your[...]
The Court of Auditors has decided to extend the deadline for the submission of offers until 19tjh January[...]
18/12/2017
11
a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face[...]
a. We would like to draw your attention to the fact that the scope of the services under the current [...]
01/12/2017
10
Is the Helpdesk Reception Desk just one desk for all the locations of the Court? or does it include four[...]
Helpdesk Reception Desk indicated in point B.3 of the tender specifications comprises only one desk for[...]
30/11/2017
9
Threshold no. 1 states literally " Only those tenders that reach at least 30 points (i.e. 60% of the [...]
The maximum partial scores are indicated under point 8.1 in the table on pages 15-18. This table presents[...]
29/11/2017
8
annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the[...]
Q5 OLD EXPIRED Tender specs 01/2102/12 a) and b) For the current "transfer of know-how" procedure please[...]
29/11/2017