Podrobnosti výzvy k podání nabídek

Název:
Služby v oblasti IT infrastruktury
Veřejný zadavatel:
European Centre for Disease Prevention and Control (ECDC)
Datum zveřejnění v TED:
20/12/2017
Lhůta pro podání nabídek:
28/02/2018
Stav:
Uzavřeno
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Results per page: 10 | 25 | 50 75 Otázky found, displaying 1 to 25.[First/Prev] 1, 2, 3 [Next/Last]
# Otázka Odpověď Datum posledního zveřejnění Stav
6
The Technical Proposal must contain a proposal for a Service Level Agreement (SLA) based on Annex 4 ([...]
A) Indeed there is a relationship in the desired service agreement and the technical offer, while there[...]
22/01/2018
1
1. The “Estimates for Work area 2 - ICT BackOffice” in tender specifications section 2.2.5.5 are summing[...]
1. The estimations in the work area Backoffice under 2.2.5.5. indeed add up to 101% due a rounding error[...]
22/01/2018
2
The technical annex 4 refer in the first page: […]In chapter 9 the mandatory Key performance indicators[...]
Indeed the reference should be to chapter 8 instead of chapter 9.
22/01/2018
3
Doc “Tender Specifications”, pg 28: Profiles required: “Server Administrator” but in “Technical Annex[...]
The profile name “Server administrator” and “System administrator” should be read as equivalent. In the[...]
22/01/2018
4
Will you provide a template for the proof of references to projects ?
ECDC will not provide a template. The contractor may choose himself a simple template.
22/01/2018
5
Do you confirm that the estimation of the annual workload in man-hours (for instance 90 for the frontoffice[...]
It is correct, the right column gives an indication of work hours outside office hours and outside the[...]
22/01/2018
7
Online the time limit says last day to hand in our offer is 16/02/2018 and in the material provided to[...]
The official deadline for submission of tenders is 28/02/2018, this will be corrected as soon as possible[...]
22/01/2018
8
Can you please give detailed information about the applications to host within this FwC, regarding data[...]
You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender[...]
25/01/2018
10
In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC"[...]
It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
26/01/2018
9
The TS, page 13 Minimum Requirements, stipulates: "1. All contractor’s consultants working for ECDC need[...]
All contractors consultants working for ECDC need to have an ITIL foundation certification. This is applicable[...]
26/01/2018
11
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team of 4.1. page 47 should be presented. [...]
26/01/2018
44
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender[...]
07/02/2018
24
With reference to Section “3.2.1. Legal Capacity” of the Tender Specifications, the Tenderer shall provide[...]
All the members of the Consortium should provide Legal Entity form, as they will be jointly liable for[...]
05/02/2018
26
With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria,[...]
05/02/2018
25
With reference to Section “1.5. Subcontracting”, it is our understanding that in case that subcontracting[...]
If the tenderer relies on the subcontractors to fulfil the selection criteria, these subcontractors must[...]
05/02/2018
20
With reference to Section “3. IT Service Manager” of the Technical Annex 3 – Consultancy Profiles, in[...]
Your understanding is correct. The ITIL expert certification is sufficient.
01/02/2018
12
With reference to Section “2.1 Introduction: Background to the invitation to tender “, of the procurement[...]
In case you need to cooperate with other contractors to solve an issue, e.g. you have to submit an incident[...]
01/02/2018
22
With reference to Technical Annex 3 – Consultancy Profiles, there are descriptions for the profiles of[...]
Indeed your understanding is correct and Front Office System Administrator is equal to FrontOffice administrator[...]
01/02/2018
14
With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services[...]
As described under 2.2.7.3. in rare cases standby duty intervention is required (during 2016 in 20 cases[...]
01/02/2018
23
With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services[...]
The standby duty service is always performed in full calendar weeks. As mentioned under 2.2.7.1 ECDC [...]
01/02/2018
13
With reference to section “2.2.7.5 Service level definitions” of the “EN-Tender Specifications_9196_IT_Infrastructure[...]
ECDC has 5 systems with BIA level 4. There is no system at BIA level 5, as this level would mean no system[...]
01/02/2018
21
With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” [...]
You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical[...]
01/02/2018
15
With reference to section “3.Interfaces, roles and responsibilities” of “EN-Technical Annex 4 Draft SLA[...]
1. You are free in the composition of your proposed team, but commonly one would expect that existing[...]
01/02/2018
27
The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level[...]
Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3[...]
05/02/2018
19
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
Indeed 2.2.6 gives details on the minimum security requirements that should be described under 3.2.3
01/02/2018