EU solidarity with Ukraine

Dettagli del bando di gara

Titolo:
Servizi relativi a infrastrutture informatiche
Amministrazione aggiudicatrice:
European Centre for Disease Prevention and Control (ECDC)
Data di pubblicazione nel TED:
20/12/2017
Termine per la ricezione delle offerte:
28/02/2018
Stato:
Chiuso
Mostra i parametri di filtro

Results per page: 10 | 25 | 50 75 Domande found, displaying 1 to 50.[First/Prev] 1, 2 [Next/Last]
# Domanda Risposta Data dell'ultima pubblicazione Stato
1
1. The “Estimates for Work area 2 - ICT BackOffice” in tender specifications section 2.2.5.5 are summing [...]
1. The estimations in the work area Backoffice under 2.2.5.5. indeed add up to 101% due a rounding error [...]
22/01/2018
40
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
Business and application support services will be provided by other parties than the future contractor [...]
06/02/2018
39
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
06/02/2018
54
According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
13/02/2018
66
According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
This question is answered already in question #9.Question9
15/02/2018
61
Annex VI – Tender Submission Checklist: - “The duly completed Authorised Signatory Form…” - “The duly [...]
Yes your understanding is correct.
14/02/2018
63
Annex VI – Tender Submission Checklist: “You should also ensure that: Both the technical and financial [...]
The technical proposal as specified in the Tender Specifications (see 4.1) shall also be signed, with [...]
14/02/2018
60
Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
Yes your understanding is correct.
14/02/2018
52
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
13/02/2018
56
BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
Please note that the testing covers only integration testing and not full functional (business) testing [...]
13/02/2018
8
Can you please give detailed information about the applications to host within this FwC, regarding data [...]
You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender [...]
25/01/2018
69
Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with [...]
ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, [...]
15/02/2018
64
Can you share with us the Annex IX - Data protection agreement which is not provided with the tender [...]
The data protection agreement is part of the draft framework contract, page 58.
14/02/2018
72
Dear Procurement Team, Under section “2.2.3.4 Service level management” one of the listed activities [...]
Currently we operate under compliance with No 45/2001 and in the future with the GDPR. In practise the [...]
19/02/2018
5
Do you confirm that the estimation of the annual workload in man-hours (for instance 90 for the frontoffice [...]
It is correct, the right column gives an indication of work hours outside office hours and outside the [...]
22/01/2018
3
Doc “Tender Specifications”, pg 28: Profiles required: “Server Administrator” but in “Technical Annex [...]
The profile name “Server administrator” and “System administrator” should be read as equivalent. In the [...]
22/01/2018
71
Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply [...]
Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the [...]
19/02/2018
70
Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
19/02/2018
51
ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
13/02/2018
53
In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
13/02/2018
48
In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
Ideally we see all consultants here once in a while, but practically the positions required for local [...]
09/02/2018
55
In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
13/02/2018
49
In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
09/02/2018
10
In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC" [...]
It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
26/01/2018
50
In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
09/02/2018
38
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
06/02/2018
73
In view of the Q&A number 32, will the ECDC allow the Contractor to use remotely (via a VPN) the [...]
The future supplier will have VPN access and will be able to manage SCOM remotely (via VPN). Usually [...]
22/02/2018
68
In your response to the Question 25, it is stated that “If the tenderer relies on the subcontractors [...]
Yes, you understanding is correct, a Letter of Intent is sufficient at this stage from freelancers.
15/02/2018
67
Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
Yes, a Letter of Intent is sufficient at this stage from freelancers.
15/02/2018
47
Is SCOM the only System Management tool that is currently used at the Agency?
SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
09/02/2018
45
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
09/02/2018
42
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
07/02/2018
7
Online the time limit says last day to hand in our offer is 16/02/2018 and in the material provided to [...]
The official deadline for submission of tenders is 28/02/2018, this will be corrected as soon as possible [...]
22/01/2018
46
P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
09/02/2018
57
Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
A copy of the ISO/IEC 27001:2013 certificate is sufficient.
13/02/2018
41
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
07/02/2018
43
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
07/02/2018
11
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team of 4.1. page 47 should be presented. [...]
26/01/2018
44
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
07/02/2018
62
Tender specifications, par. 1.4 Participation of consortia: “Concerning the selection criteria, the evidence [...]
Yes your understanding is correct.
14/02/2018
59
Tender specifications, par. 3.1 Exclusion criteria: “All tenderers shall provide a declaration on their [...]
Yes your understanding is correct.
14/02/2018
75
The evidence consists of 1) the description of the tenderer's professional activity, 2) sample CVs and [...]
We expect that these are different topics and the supplier would provide different document for the description [...]
22/02/2018
37
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
05/02/2018
2
The technical annex 4 refer in the first page: […]In chapter 9 the mandatory Key performance indicators [...]
Indeed the reference should be to chapter 8 instead of chapter 9.
22/01/2018
6
The Technical Proposal must contain a proposal for a Service Level Agreement (SLA) based on Annex 4 ( [...]
A) Indeed there is a relationship in the desired service agreement and the technical offer, while there [...]
22/01/2018
27
The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
05/02/2018
30
The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
9
The TS, page 13 Minimum Requirements, stipulates: "1. All contractor’s consultants working for ECDC need [...]
All contractors consultants working for ECDC need to have an ITIL foundation certification. This is applicable [...]
26/01/2018
29
There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
05/02/2018
28
There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018