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75
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The evidence consists of 1) the description of the tenderer's professional activity, 2) sample CVs and [...]
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We expect that these are different topics and the supplier would provide different document for the description [...]
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22/02/2018
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74
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With reference to section “4.2 Technical evaluation” of the Tender Specifications, the tenderer's proposal [...]
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Your understanding is correct that the tenderer's proposal for a handover “appropriateness of the working [...]
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22/02/2018
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73
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In view of the Q&A number 32, will the ECDC allow the Contractor to use remotely (via a VPN) the [...]
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The future supplier will have VPN access and will be able to manage SCOM remotely (via VPN). Usually [...]
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22/02/2018
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72
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Dear Procurement Team, Under section “2.2.3.4 Service level management” one of the listed activities [...]
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Currently we operate under compliance with No 45/2001 and in the future with the GDPR. In practise the [...]
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19/02/2018
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71
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Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply [...]
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Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the [...]
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19/02/2018
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70
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Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
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On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
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19/02/2018
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69
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Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with [...]
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ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, [...]
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15/02/2018
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68
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In your response to the Question 25, it is stated that “If the tenderer relies on the subcontractors [...]
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Yes, you understanding is correct, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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67
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Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
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Yes, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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66
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According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
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This question is answered already in question #9.Question9
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15/02/2018
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65
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With reference to Tender Specifications section 2.2.8.1 “Takeover phase of the existing services”, in [...]
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Your assumption is correct that indeed this refers to the same takeover report and the second deadline [...]
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15/02/2018
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64
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Can you share with us the Annex IX - Data protection agreement which is not provided with the tender [...]
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The data protection agreement is part of the draft framework contract, page 58.
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14/02/2018
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63
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Annex VI – Tender Submission Checklist: “You should also ensure that: Both the technical and financial [...]
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The technical proposal as specified in the Tender Specifications (see 4.1) shall also be signed, with [...]
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14/02/2018
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62
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Tender specifications, par. 1.4 Participation of consortia: “Concerning the selection criteria, the evidence [...]
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Yes your understanding is correct.
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14/02/2018
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61
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Annex VI – Tender Submission Checklist: - “The duly completed Authorised Signatory Form…” - “The duly [...]
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Yes your understanding is correct.
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14/02/2018
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60
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Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
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Yes your understanding is correct.
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14/02/2018
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59
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Tender specifications, par. 3.1 Exclusion criteria: “All tenderers shall provide a declaration on their [...]
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Yes your understanding is correct.
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14/02/2018
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58
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under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
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Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
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13/02/2018
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57
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Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
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A copy of the ISO/IEC 27001:2013 certificate is sufficient.
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13/02/2018
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56
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BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
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Please note that the testing covers only integration testing and not full functional (business) testing [...]
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13/02/2018
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55
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In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
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Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
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13/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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53
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In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
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ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
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13/02/2018
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52
|
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
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Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
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13/02/2018
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51
|
ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
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The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
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13/02/2018
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50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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49
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In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
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Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
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09/02/2018
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48
|
In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
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Ideally we see all consultants here once in a while, but practically the positions required for local [...]
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09/02/2018
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47
|
Is SCOM the only System Management tool that is currently used at the Agency?
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SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
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09/02/2018
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46
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P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
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As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
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09/02/2018
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45
|
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
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Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
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09/02/2018
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44
|
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
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07/02/2018
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43
|
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
|
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
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07/02/2018
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42
|
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
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Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
|
07/02/2018
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41
|
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
|
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
|
07/02/2018
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40
|
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
|
Business and application support services will be provided by other parties than the future contractor [...]
|
06/02/2018
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39
|
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
|
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
|
06/02/2018
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38
|
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
|
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
|
06/02/2018
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37
|
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
|
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
|
05/02/2018
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36
|
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
|
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
|
05/02/2018
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35
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The tenderer should submit the most relevant 3 references only.
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05/02/2018
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34
|
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
|
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
|
05/02/2018
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33
|
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
|
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
|
05/02/2018
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32
|
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
|
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
|
05/02/2018
|
|
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31
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The limit of 3 pages should be applied regardless if single economic operator or consortium.
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05/02/2018
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30
|
The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
|
The tenderer should submit the most relevant 3 references only.
|
05/02/2018
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29
|
There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
|
The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
|
05/02/2018
|
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28
|
There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
|
The limit of 3 pages should be applied regardless if single economic operator or consortium.
|
05/02/2018
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27
|
The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
|
Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
|
05/02/2018
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26
|
With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
|
Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
|
05/02/2018
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