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6
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The Technical Proposal must contain a proposal for a Service Level Agreement (SLA) based on Annex 4 ( [...]
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A) Indeed there is a relationship in the desired service agreement and the technical offer, while there [...]
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22/01/2018
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1
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1. The “Estimates for Work area 2 - ICT BackOffice” in tender specifications section 2.2.5.5 are summing [...]
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1. The estimations in the work area Backoffice under 2.2.5.5. indeed add up to 101% due a rounding error [...]
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22/01/2018
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2
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The technical annex 4 refer in the first page: […]In chapter 9 the mandatory Key performance indicators [...]
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Indeed the reference should be to chapter 8 instead of chapter 9.
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22/01/2018
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3
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Doc “Tender Specifications”, pg 28: Profiles required: “Server Administrator” but in “Technical Annex [...]
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The profile name “Server administrator” and “System administrator” should be read as equivalent. In the [...]
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22/01/2018
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4
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Will you provide a template for the proof of references to projects ?
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ECDC will not provide a template. The contractor may choose himself a simple template.
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22/01/2018
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5
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Do you confirm that the estimation of the annual workload in man-hours (for instance 90 for the frontoffice [...]
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It is correct, the right column gives an indication of work hours outside office hours and outside the [...]
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22/01/2018
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7
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Online the time limit says last day to hand in our offer is 16/02/2018 and in the material provided to [...]
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The official deadline for submission of tenders is 28/02/2018, this will be corrected as soon as possible [...]
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22/01/2018
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8
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Can you please give detailed information about the applications to host within this FwC, regarding data [...]
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You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender [...]
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25/01/2018
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10
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In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC" [...]
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It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
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26/01/2018
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9
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The TS, page 13 Minimum Requirements, stipulates: "1. All contractor’s consultants working for ECDC need [...]
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All contractors consultants working for ECDC need to have an ITIL foundation certification. This is applicable [...]
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26/01/2018
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11
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Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team of 4.1. page 47 should be presented. [...]
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26/01/2018
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44
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Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
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07/02/2018
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24
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With reference to Section “3.2.1. Legal Capacity” of the Tender Specifications, the Tenderer shall provide [...]
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All the members of the Consortium should provide Legal Entity form, as they will be jointly liable for [...]
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05/02/2018
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26
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With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
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Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
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05/02/2018
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25
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With reference to Section “1.5. Subcontracting”, it is our understanding that in case that subcontracting [...]
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If the tenderer relies on the subcontractors to fulfil the selection criteria, these subcontractors must [...]
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05/02/2018
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20
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With reference to Section “3. IT Service Manager” of the Technical Annex 3 – Consultancy Profiles, in [...]
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Your understanding is correct. The ITIL expert certification is sufficient.
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01/02/2018
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12
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With reference to Section “2.1 Introduction: Background to the invitation to tender “, of the procurement [...]
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In case you need to cooperate with other contractors to solve an issue, e.g. you have to submit an incident [...]
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01/02/2018
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22
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With reference to Technical Annex 3 – Consultancy Profiles, there are descriptions for the profiles of [...]
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Indeed your understanding is correct and Front Office System Administrator is equal to FrontOffice administrator [...]
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01/02/2018
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14
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With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services [...]
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As described under 2.2.7.3. in rare cases standby duty intervention is required (during 2016 in 20 cases [...]
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01/02/2018
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23
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With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services [...]
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The standby duty service is always performed in full calendar weeks. As mentioned under 2.2.7.1 ECDC [...]
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01/02/2018
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13
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With reference to section “2.2.7.5 Service level definitions” of the “EN-Tender Specifications_9196_IT_Infrastructure [...]
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ECDC has 5 systems with BIA level 4. There is no system at BIA level 5, as this level would mean no system [...]
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01/02/2018
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21
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With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” [...]
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You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical [...]
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01/02/2018
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15
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With reference to section “3.Interfaces, roles and responsibilities” of “EN-Technical Annex 4 Draft SLA [...]
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1. You are free in the composition of your proposed team, but commonly one would expect that existing [...]
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01/02/2018
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27
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The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
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Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
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05/02/2018
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19
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With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
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Indeed 2.2.6 gives details on the minimum security requirements that should be described under 3.2.3
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01/02/2018
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16
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With reference to section “2.2.4.2. ICT BackOffice” of the Tender Specifications, the area of management [...]
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Incidents with Microsoft could be followed by either team, depending on the nature of the request, e.g [...]
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01/02/2018
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18
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With reference to section “2.2.6.1 Off-site infrastructure requirements” of the “EN-Tender Specifications [...]
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ECDC will provide the consultants with laptops and software that will allow them to work on the ECDC [...]
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01/02/2018
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17
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With reference to section “4.1. Technical Proposal” of the Tender Specifications, for each required document [...]
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CVs can be annexed and are excluded from the page limits. Cover page, table on content etc are included [...]
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01/02/2018
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28
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There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
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The limit of 3 pages should be applied regardless if single economic operator or consortium.
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05/02/2018
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29
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There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
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The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
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05/02/2018
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30
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The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
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The tenderer should submit the most relevant 3 references only.
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05/02/2018
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31
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With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
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The limit of 3 pages should be applied regardless if single economic operator or consortium.
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05/02/2018
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35
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With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
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The tenderer should submit the most relevant 3 references only.
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05/02/2018
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32
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With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
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Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
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05/02/2018
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33
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With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
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You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
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05/02/2018
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34
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With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
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ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
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05/02/2018
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36
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With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
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All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
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05/02/2018
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40
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a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
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Business and application support services will be provided by other parties than the future contractor [...]
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06/02/2018
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39
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a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
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Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
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06/02/2018
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37
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The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
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ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
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05/02/2018
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38
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In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
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indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
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06/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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43
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Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
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The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
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07/02/2018
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42
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On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
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Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
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07/02/2018
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41
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Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
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The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
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07/02/2018
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46
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P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
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As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
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09/02/2018
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45
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Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
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Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
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09/02/2018
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67
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Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
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Yes, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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47
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Is SCOM the only System Management tool that is currently used at the Agency?
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SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
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09/02/2018
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