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75
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The evidence consists of 1) the description of the tenderer's professional activity, 2) sample CVs and [...]
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We expect that these are different topics and the supplier would provide different document for the description [...]
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22/02/2018
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74
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With reference to section “4.2 Technical evaluation” of the Tender Specifications, the tenderer's proposal [...]
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Your understanding is correct that the tenderer's proposal for a handover “appropriateness of the working [...]
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22/02/2018
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73
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In view of the Q&A number 32, will the ECDC allow the Contractor to use remotely (via a VPN) the [...]
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The future supplier will have VPN access and will be able to manage SCOM remotely (via VPN). Usually [...]
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22/02/2018
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72
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Dear Procurement Team, Under section “2.2.3.4 Service level management” one of the listed activities [...]
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Currently we operate under compliance with No 45/2001 and in the future with the GDPR. In practise the [...]
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19/02/2018
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71
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Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply [...]
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Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the [...]
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19/02/2018
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70
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Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
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On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
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19/02/2018
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69
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Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with [...]
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ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, [...]
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15/02/2018
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68
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In your response to the Question 25, it is stated that “If the tenderer relies on the subcontractors [...]
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Yes, you understanding is correct, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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67
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Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
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Yes, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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66
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According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
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This question is answered already in question #9.Question9
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15/02/2018
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65
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With reference to Tender Specifications section 2.2.8.1 “Takeover phase of the existing services”, in [...]
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Your assumption is correct that indeed this refers to the same takeover report and the second deadline [...]
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15/02/2018
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64
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Can you share with us the Annex IX - Data protection agreement which is not provided with the tender [...]
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The data protection agreement is part of the draft framework contract, page 58.
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14/02/2018
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63
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Annex VI – Tender Submission Checklist: “You should also ensure that: Both the technical and financial [...]
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The technical proposal as specified in the Tender Specifications (see 4.1) shall also be signed, with [...]
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14/02/2018
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62
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Tender specifications, par. 1.4 Participation of consortia: “Concerning the selection criteria, the evidence [...]
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Yes your understanding is correct.
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14/02/2018
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61
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Annex VI – Tender Submission Checklist: - “The duly completed Authorised Signatory Form…” - “The duly [...]
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Yes your understanding is correct.
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14/02/2018
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60
|
Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
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Yes your understanding is correct.
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14/02/2018
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59
|
Tender specifications, par. 3.1 Exclusion criteria: “All tenderers shall provide a declaration on their [...]
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Yes your understanding is correct.
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14/02/2018
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58
|
under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
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Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
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13/02/2018
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57
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Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
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A copy of the ISO/IEC 27001:2013 certificate is sufficient.
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13/02/2018
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56
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BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
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Please note that the testing covers only integration testing and not full functional (business) testing [...]
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13/02/2018
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55
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In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
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Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
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13/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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53
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In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
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ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
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13/02/2018
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52
|
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
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Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
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13/02/2018
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51
|
ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
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The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
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13/02/2018
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