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211
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Page 8 of annex 4 : TUPE: Could you explain what kind of Tupe process you do foreseen according to 2001 [...]
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First of all it is to be stressed that EIB has no preferences in respect to transfers of staff from incumbents [...]
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08/03/2018
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210
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Annex 4 of the Tender Terms of Reference reads in page 8/129 as follows: “The Tenderers acknowledge and [...]
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Ad1) As per §2 of Annex 6 - General Terms and Conditions, the future Service Provider is expected to [...]
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08/03/2018
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209
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In the question you request with a description of processes such as Governance practices; Relevant certifications [...]
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Ad 1) Tenderers are expected to propose suitable governance practices in their offer. Ad 2) Tenderers [...]
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27/02/2018
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208
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In Annex 4 Terms of Reference, point 4.2.1.1 Quantitative overview of the service, could you please confirm [...]
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Your understanding is correct.
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27/02/2018
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207
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In the chapter 7.5 Staff Training, is indicating : The Service provider will provide on-boarding training [...]
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Ad 1) It is to be considered as the same handover (10 business days). Ad 2) Your understanding is correct [...]
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27/02/2018
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206
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With reference to page 27 of 129 of Terms of Reference, where the seniority levels (Junior, Standard, [...]
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Your understanding is correct. However please note that the EIB will only pay the rate corresponding [...]
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27/02/2018
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205
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Is the support of firewalls meant to be under Lot 3 as described? What firewalls are in place?
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Please note that firewall support is not in the scope of this call for tenders.
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27/02/2018
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204
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What would you consider a "reasonable number of spare staff"? Chapter 71, page 68
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The Service Provider must have a reasonable number of spare staff per profile in order to ensure the [...]
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27/02/2018
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203
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Can you please elaborate how exactly the minimum onsite presence is calculated for the different Lots [...]
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Please note that this framework agreement will be implemented on the basis of individual assignments. [...]
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27/02/2018
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202
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Regarding the on-call assignments and the expected profiles described on page 71/129, compared to the [...]
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Service provider's staff is expected carry out both the provision of onsite service and on-call assignment [...]
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27/02/2018
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