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1
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Con intención de ofrecer una solución técnica del nivel que esta licitación requiere, solicitamos la [...]
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The date for the submission of tenders is postponed to the 17/07/2018 13:00 The date for the opening [...]
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11/06/2018
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2
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Is there a possibility to have the documents in Spanish?
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EUIPO only has the published version, as English was selected as the vehicular language for all participating [...]
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14/06/2018
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3
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We need the users profile details (internal, Europe, Europe Unlimited, World, Europe Data pool, World [...]
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All known information about volumes and quantities are available in the annexes II of the tender specifications [...]
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14/06/2018
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4
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Regarding the M2M service, the data of the devices will NOT be collected centrally at the EUIPO headquarters [...]
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Regarding the M2M service, the data of the devices will NOT be collected centrally at the EUIPO headquarters [...]
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14/06/2018
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5
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An agreement per each agency is to be signed? The invoicing is made of one invoice to EUIPO or there [...]
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- One framework contract will be signed covering all the agencies (EUIPO representing all the agencies [...]
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14/06/2018
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6
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- About lot A: o Is it requested maintaining the current local numbering (portability)? o Does it imply [...]
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. See Annex II – technical specifications, point 4.2.4: The current numbering plan of each Agency shall [...]
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14/06/2018
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7
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4.2.3. Coverage requirements - May we have the plans of the exact localisations to be covered as well [...]
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4.2.3. Coverage requirements -The contractor will request any technical information to any agency once [...]
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14/06/2018
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8
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- About lot B: o What is required about call centers that are now in cloud mode with a third party? We [...]
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. Lot B requires services to manage call centres (PABX) on premises only. Management of call centres [...]
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14/06/2018
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9
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- About lot C: o Is it accepted as a type of access to the internet? o Is it requested to maintain the [...]
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. Yes, see Annex II – technical specifications, point 6.2.2. . See Annex II – technical specifications [...]
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14/06/2018
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10
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- Generic questions: 1. Confirm the obligation to answer to complete lots without excluding any country [...]
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1. When applying for any lot, the tenderers must present an offer that: • that includes all services [...]
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15/06/2018
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11
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In the Technical Evaluation Questionnaire in Annex V for Lot C, reference is made to various points in [...]
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There is a clerical mistake. Instead of “Annex V”, you should read “Annex VII (Service Level Agreement [...]
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26/06/2018
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12
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A. On the unlimited bundle option, does this relate to a bundled minutes package or a Class of Service [...]
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A. The unlimited bundle option provides no restriction to what the end user can dial. B. EUIPO requests [...]
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28/06/2018
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13
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1. Can you please provide a summary per destination for the international minutes to gauge the typical [...]
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1. As indicated in “Annex II Technical Specifications”, part 6.2.5.1, we cannot provide any other figures [...]
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28/06/2018
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14
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#1 EUIPO required 3 different types of collaboration from level 1 to level 3, however we couldn’t find [...]
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1. EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service [...]
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28/06/2018
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15
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Could EUIPO provide us international call details per country?
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At this point in time, we cannot give more information that the one provided in Annex II A & B- Current [...]
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28/06/2018
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16
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Would EUIPO accept the proposal signed electronically? E.g. via Docusign or similar?.
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EUIPO is not prepared for accepting electronically signed documents that would require the usage of external [...]
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05/07/2018
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17
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May the Consortium additionally assign an authorised signatory for the Group Leader who is not an authorised [...]
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The representative of the Group Leader must have the legal capacity to act on behalf of his/her economic [...]
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05/07/2018
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18
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• Are the video conferencing services part of the optional productivity tools requested or should It [...]
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Personal or room video conference and multi video conference are in the scope of the requested service [...]
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05/07/2018
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19
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• On section 6.4 “Migration”, EUIPO requires the contractor to actively collaborate with each Agency [...]
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The scope of these activities includes all necessary tasks to migrate the services being provided by [...]
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05/07/2018
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20
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• How is the way to quote the optional productivity tools? There is only a an item for UCaaS account.
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EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service [...]
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05/07/2018
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21
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If the hosting environment (rack space, rack, hardware, software) is exclusively rented by the bidding [...]
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The tenderer must provide the service as described in Annex II Technical specifications. All tasks needed [...]
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05/07/2018
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22
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If a Consortium assigns the legal capacity to the representative of the Group Leader in the power of [...]
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It is sufficient for presenting a tender, as far as the authorised representatives of all the participating [...]
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09/07/2018
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23
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Certain of our services include elements supported by third party suppliers. These elements are contracted [...]
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No, but a detailed description of those global basis suppliers for each country should be presented, [...]
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09/07/2018
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24
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Is it acceptable for contract references to be presented in a form other than in the reference form in [...]
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It is highly recommended using our form in priority. However, if not possible, the contract references [...]
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10/07/2018
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25
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The section requests an invoicing of the services on a monthly basis, however paragraph 2 states: “.. [...]
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Technical specifications are focused on the creation of new profiles or changes in the existing ones. [...]
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10/07/2018
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