52
a. How many users will need to have access to those systems on Commission’s behalf? b. Please, confirm [...]
A: See reply to question #37 B: Regular monitoring of the helpdesk's activities will be ensured by the [...]
12/11/2018
Answered
59
According to Annex 2, we understand that for the Level I, II and III CVs the university degree is not [...]
See reply to question 58
21/11/2018
Answered
65
According to the answer 61: "All experts defined in Annex II (Qualification levels I to IV) will hold [...]
See replies to questions 30 and 31
29/11/2018
Answered
76
According to the specification of the CfT, there appear two different sets of reports: (Section 1.2.4 [...]
Both lists are correct and complement each other. Section 1.2.4 explains delivery from the payments perspective [...]
10/12/2018
Answered
3
According to the Tender Specifications, we need to provide references in English, German, French, Italian [...]
The evidence to fulfil criterion A2 consists of references for actions (projects or services) delivered [...]
02/10/2018
Answered
23
According to the Tenderer Specifications, we need to provide references showing the provision of helpdesk [...]
Please see reply to question #10
12/10/2018
Answered
10
According to the Tenderer Specifications, we need to provide references showing the provision of helpdesk [...]
The tenderer must provide references showing the provision of helpdesk services. Only services provided [...]
05/10/2018
Answered
26
According to the tendering specifications we read that all the evidence concern the Selection Criteria [...]
The tenders must be presented as follows (section 1.6): Part A: Identification of the tenderer Part B [...]
12/10/2018
Answered
44
Can the contracting authority confirm alternative contact methods are funded separately by them or should [...]
The Contracting Authority expects the future Contractor to provide equivalent contact services to the [...]
07/11/2018
Answered
40
Can the Contracting Authority explain how access to the JIRA based ticketing system will be provided [...]
The Contracting Authority will provide the Contractor with the necessary credentials (username and password [...]
06/11/2018
Answered
41
Can the Contracting Authority explain if there are any plans to change the present JIRA based ticketing [...]
The Contracting Authority is not in the position to specify at this stage if the current JIRA-based ticketing [...]
06/11/2018
Answered
43
Can the contracting authority identify who today owns the present toll free number (00800 4080 4080) [...]
The current Contracter is the owner of the present toll free number. It is expected that the chosen future [...]
06/11/2018
Answered
42
Can the Contracting Authority provide volumes for the discarded junk, promotional or any other types [...]
For the period April 2017-March 2018, 17% of all enquiries received were spam messages and/or irrelevant [...]
06/11/2018
Answered
27
Can you please provide the Annex II: Price quotation forms, in an editable (word or excel) format?
Annex II has been published in the documents tab, in Word docx format.
15/10/2018
Answered
54
Could you please confirm our understanding that all types of licensed software are allowed to be used [...]
The Contractor must maintain the infrastructure necessary to handle all requests, and make any necessary [...]
13/11/2018
Answered
38
Could you please indicate if the proportion of the contract that the tenderer intends to subcontract [...]
The proportion of the contract that the tenderer intends to subcontract should be specified in the cover [...]
03/11/2018
Answered
56
How much time is foreseen for the takeover period between contract signature and operational launch? [...]
The available time will depend on the date of the signature of the new framework contract, which depends [...]
16/11/2018
Answered
25
I am trying to download the call for proposals from the website in English or Italian, but it seems it [...]
The procurement documents are available for unrestricted and full direct access, free of charge, at: [...]
12/10/2018
Answered
2
I saw on ted.tende.eu that the European commission is looking for a new helpdesk and I was wondering [...]
The procurement documents are available for unrestricted and full direct access, free of charge, at: [...]
02/10/2018
Answered
73
In case of a tender with no other partners, but with the participation of subcontractors, is a Power [...]
No
06/12/2018
Answered
77
In Form 1, in the field “A3 – Additional operations”, our understanding is that we should provide 4 unit [...]
Yes. table at Annex II / Form 1. Unit prices / A3. Additional operations, is intended for tenderers to [...]
12/12/2018
Answered
55
In order to be able to size the project it is important that we have the following information: - The [...]
1.- The Commission cannot provide any estimation on the future rate of arrival of requests. For the current [...]
13/11/2018
Answered
16
In order to provide a proposal adapted to your needs can you provide statistics or reports on Eures Helpdesk [...]
For statistics on the number of questions received, please refer to the answer to Question 7. For the [...]
10/10/2018
Answered
50
In page 15 it is stated: “The contracting Authority provides the ticketing system (JIRA) which the contractor [...]
The Contractor is expected to use the ticketing system (currently based on JIRA) in order to address [...]
12/11/2018
Answered
4
In the contract notice p3 you specify a total estimated value of 4million over 24 months. However in [...]
The maximum cumulative value of all specific contracts to be concluded under the framework contract during [...]
02/10/2018
Answered