Call for tenders' details

Title:
Helpdesk and Other Support Services to the EURES Portal
Contracting authority:
European Commission, DG Employment, Social Affairs and Inclusion (EMPL)
TED publication date:
22/09/2018
Time limit for receipt of tenders:
17/12/2018
Status:
Closed
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Results per page: 10 | 25 | 50 77 Questions found, displaying 21 to 30.[First/Prev] 1, 2, 3, 4, 5, 6, 7, 8 [Next/Last]
# Question Answer Last publication date Status
57
Our understanding is that in case an authorized representative cannot attend the Opening Session, an [...]
Yes
16/11/2018
56
How much time is foreseen for the takeover period between contract signature and operational launch? [...]
The available time will depend on the date of the signature of the new framework contract, which depends[...]
16/11/2018
55
In order to be able to size the project it is important that we have the following information: - The[...]
1.- The Commission cannot provide any estimation on the future rate of arrival of requests. For the current[...]
13/11/2018
54
Could you please confirm our understanding that all types of licensed software are allowed to be used[...]
The Contractor must maintain the infrastructure necessary to handle all requests, and make any necessary[...]
13/11/2018
53
On page 16 of the technical specifications you refer to 'background documents in annex' regarding the[...]
The documents are in the “Document library” in the eTendering page for this call for tenders: - Annexes[...]
13/11/2018
52
a. How many users will need to have access to those systems on Commission’s behalf? b. Please, confirm[...]
A: See reply to question #37 B: Regular monitoring of the helpdesk's activities will be ensured by the[...]
12/11/2018
51
In the situation where multiple questions are asked in one same email or other method of contact - do[...]
For questions covering similar subject matters, these are to be considered as one question. In the case[...]
12/11/2018
50
In page 15 it is stated: “The contracting Authority provides the ticketing system (JIRA) which the contractor[...]
The Contractor is expected to use the ticketing system (currently based on JIRA) in order to address [...]
12/11/2018
49
Is there any page limit in the technical tender?
No.
12/11/2018
48
We read on page 17 of the tender specifications that questions can be asked in any EU/EEA language, but[...]
For every request received by the helpdesk by any channel, the date and time of reception, country, language[...]
12/11/2018