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2
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Are there existing Service Level Agreements that have been developped by the consortium and that must [...]
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There are no Service Level Agreements (SLA) defined within the context of the EUCISE2020 project that [...]
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19/09/2019
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5
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Can you please confirm that we can sign all the required statements/tender forms as well as the Tender [...]
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Qualified electronic signature will be accepted as digital equivalent to handwritten signature.
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23/09/2019
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13
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EN-Annex B.02 Tender Specifications “REQ_14. Considering all the Module 1 support processes, the tenderers [...]
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It is confirmed that for module 1 you may propose an adequate team composition, and that you are not [...]
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27/09/2019
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16
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EN-Annex B.02 Tender Specifications “REQ_18 The same person cannot be allocated to two different levels [...]
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The level 0 is the web site. As stated in the "Technical and Operational support" document (see appendices [...]
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27/09/2019
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11
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EN-Annex B.02 Tender Specifications “REQ_21. Table 2 - Incident Classification and Reaction Times.” and [...]
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1. In case of a problem (2nd level), the SLA to apply or the resolution (time to solve) will be agreed [...]
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27/09/2019
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8
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EN-Annex B.02 Tender Specifications “REQ_27. The Incident Handling Procedures (IHP) are used to address [...]
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1. It refers to the tool from implementing the IHP procedure which is wiki-based. 2. The contractor is [...]
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27/09/2019
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12
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EN-Annex B.02 Tender Specifications “REQ_35. In order to estimate the effort and competences required [...]
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EUCISE2020 has developed a pre-operational network connecting ten national nodes, and eighteen national [...]
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27/09/2019
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9
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EN-Annex B.02 Tender Specifications “REQ_42. The Project Management Officer can request the contractor [...]
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As part of module 1, EMSA can request to the contractor up to 4 CISE nodes installation for the entire [...]
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27/09/2019
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15
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EN-Annex B.02 Tender Specifications, p. 8-10, Section 2.3.2.1 Incident and Problem management Question [...]
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EUCISE2020 has developed a pre-operational network connecting ten national nodes, and eighteen national [...]
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27/09/2019
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17
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EN-Annex B.02 Tender Specifications, p. 8-10, Section 2.3.2.2 Node configuration Question: In order to [...]
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EUCISE2020 has developed a pre-operational network connecting ten national nodes, and eighteen national [...]
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27/09/2019
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