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50
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Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits [...]
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Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited [...]
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06/08/2019
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83
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A definition of 'force majeure' is included in article II.1 of the FWC. It states that strikes are in [...]
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Please note the Agency is aware and takes into consideration applicable limitations stemming from Dutch [...]
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12/08/2019
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71
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According the demands of WELL and BREEAM, we would like to offer products which meets these demands. [...]
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Tenderers must submit quotes according to the specifications to ensure fair comparison between tenders [...]
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09/08/2019
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34
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According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
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Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
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02/08/2019
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3
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Additional information/clarification in relation to Breeam certification
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With regards to Technical Specifications art 3.1.5 c) Breeam Certification, the contractor must specifically [...]
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24/07/2019
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15
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Are tenderers allowed to call on third parties in order meet the requirements in this paragraph?
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Tenderers are allowed to call on third parties in order meet the requirements. All the requirements listed [...]
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31/07/2019
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20
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Are tenderers allowed to submit references in a free format, provided that the required information is [...]
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There are no format requirements in relation to section 15.2.5 of the technical specifications.
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31/07/2019
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89
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Are the costs of supplying the vending machines for the tenderer? If so, what is the expected consumption [...]
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As per annex II (Costing sheet) the tenderers must include in their quote the cost of provision and maintenance [...]
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13/08/2019
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8
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Are there any requirements for submitting the qualitive award criteria such as max. number of pages, [...]
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There are no such requirements regarding those aspects in the qualitative award criteria.
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31/07/2019
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79
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Article II 6.3 states that the contractor is liable for all loss or damage suffered by the contracting [...]
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Please note that the exact reading of this article is the following: The contractor is liable for any [...]
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12/08/2019
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82
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Article II.15 contains a formula for the calculation of the delay damage that the contractor owes if [...]
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Please note EMA is obliged to include liquidated damages clause (i.e. provision II.15) in the award contract [...]
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12/08/2019
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84
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Article II.16.1 of the FWC states that the contracting authority is entitled to reduce or reclaim the [...]
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Please note that in case of lack of performance or underperformance by the contractor (Article II.16.1 [...]
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12/08/2019
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80
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Article II.6.3 states that the contractor is liable for all damage. In our opinion however, liability [...]
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Please see the response to question 79.
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12/08/2019
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47
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As a multi service provider we are aware how important is is that requests and complaints are filed under [...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
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06/08/2019
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42
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As this is a multi service contract, we will be handling complaints and requests for the subcontracted [...]
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Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical [...]
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06/08/2019
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54
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Can you define what you mean by ‘food compactor’? Pressing swill/organic waste is not recommended, a [...]
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‘Food compactor’ is synonymous with ‘food digester’. As per the technical specifications, the offered [...]
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07/08/2019
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4
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Can you give more information about the total square meters for windowcleaning. Internal glass, interior [...]
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The total surface of the glass installed will only be known post completion of the EMA building. Therefore [...]
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25/07/2019
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22
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Can you give us (more) specifications for: Soap Toiletbrushes handtowel toiletpaper
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The below specifications are included either in the costing sheet (Annex II) or in the technical specifications [...]
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01/08/2019
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17
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Can you please confirm that tenderers are allowed to use their own format to respond to the qualitative [...]
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Yes, tenderers are allowed to use their own format to respond to the qualitative award criteria.
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31/07/2019
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60
|
Can you please confirm that the penalties do not apply when a service cannot be provided according to [...]
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As per article II.14 Force Majeure of the draft contract: II.14.1 If a party is affected by force majeure [...]
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07/08/2019
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23
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Can you please confirm that this relates to the cleaning services only?
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Requirement 4 of section 15.2 (Evidence of compliance with applicable Health and Safety regulations and [...]
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01/08/2019
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24
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Can you please define more specific what you mean by ‘closure of the contract’? Do you expect a plan [...]
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Tenderer are requested to submit a plan for when the contract ends, which in principle is after a period [...]
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01/08/2019
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13
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Can you please explain the definition of ‘own funds’, as this is a broad concept? Is our assumption correct [...]
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This assumption is correct. Own funds is considered the total equity or net assets of the company and [...]
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31/07/2019
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10
|
Can you please let us know the expected contact award date?
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It is estimated that the contract award decision will be communicated early November ‘19.
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31/07/2019
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96
|
Can you provide us with an indication of the m2 of carpet in the building?
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Please see the answer to question 93 and 94, as well as Annex XX (Additional information), which has [...]
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20/08/2019
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86
|
Definition of sanitary unit: A sanitary unit is a room in your building that contains several toilets [...]
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Please see the new annex ‘XIX’ (Specifications of sanitary units) which has been published with additional [...]
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13/08/2019
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18
|
Do you prefer one document with all the answers to questions 1 – 8, or do you prefer a separate document [...]
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EMA would prefer to receive one document with all the answers.
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31/07/2019
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75
|
Does the tenderer correctly understand that in part two a price must be entered for the consumbles requested [...]
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Yes, the understanding is correct; the quotes for consumables should not include dispensers.
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09/08/2019
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6
|
Does this mean that the window cleaner must clean monthly interior glass and is this included separation [...]
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The monthly cleaning services required comprises the internal glazing including separation glass, as [...]
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26/07/2019
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51
|
Fixed cost per one pest control visit. Each visit shall cover all aspects of the indicated duties specified [...]
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Tenderers are requested to provide a fixed cost per pest control visit where each visit shall cover all [...]
|
06/08/2019
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|
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1
|
For completing above mentioned annex III, IX and XV can you please send them in word format.
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For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However, [...]
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24/07/2019
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78
|
For the indexation of prices you use a European standard which is serverely different than the usual [...]
|
Please see the response to question 77.
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12/08/2019
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33
|
For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
|
02/08/2019
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64
|
From our own experience we believe that the recycling station in your new building will be too small [...]
|
Tenderers are requested to present a proposal in line with the Agency requirements. Extra space could [...]
|
07/08/2019
|
|
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41
|
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
|
Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
|
06/08/2019
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|
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97
|
Hand soap has been added to the Costing sheet in sheet 1 (Cleaning services) in section 2: Consumables [...]
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A new costing sheet (v.4) has been published in which the formula is corrected. Tenderers must use this [...]
|
21/08/2019
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38
|
How many sanitary units will there be in your building, and how many toilet pots and washbasins?
|
Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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52
|
In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections [...]
|
As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste [...]
|
07/08/2019
|
|
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26
|
In order to compile a correct list of proposed cleaning products, an overview of the finishing materials [...]
|
Tenderers should note that the EMA building is still a construction site. The below list of finishing [...]
|
02/08/2019
|
|
|
93
|
In order to determine an accurate price for cleaning services, the following information is required: [...]
|
For the requested information, please see Annex XX: Additional information. Please note that further [...]
|
20/08/2019
|
|
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94
|
In order to provide you with an accurate price for deep cleaning, the following information is required [...]
|
For the requested information, please see Annex XX: Additional information, which has been published [...]
|
20/08/2019
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68
|
In question 2 you have given us indicative measures per floor. In this list, the measures of floor 3 [...]
|
Please see below rectification: Floor 4 to 18: standard offices floors: surface 1,350 – 1,435 m2 + bathrooms [...]
|
08/08/2019
|
|
|
101
|
In the 'Technical Specifications' document it is stated that a completed Annex III (Declaration of honour [...]
|
The e-submission platform is designed in a way that it is compulsory to upload a Declaration on Honour [...]
|
27/08/2019
|
|
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46
|
In the current situation all service desk enquiries (receipt, processing and feedback) are handled by [...]
|
The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
|
06/08/2019
|
|
|
7
|
In the Invitation to tender you mention: "Economic operators interested in this contract are invited [...]
|
EMA is a multicultural organisation with English as the main working language, and English would therefore [...]
|
30/07/2019
|
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100
|
In this section you ask for '1 small clinical waste bin and 1 sharp bin in the first aid room'. These [...]
|
The Agency cannot remove the supply and servicing of clinical waste bins and sharp bins from the requirements [...]
|
22/08/2019
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99
|
In this section you ask for '25 x Sharp bins for each disabled toilet'. Are you sure you want sharpbins [...]
|
The requests for 25 sharp bins for each disabled toilet is based on what was in use in the Agency’s previous [...]
|
22/08/2019
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98
|
In this section you ask for 47 Enzyme and urinal sleeves for each urinal. Can you specify this product [...]
|
The urinals are not waterless. The Agency does not prescribe the type of product to be used; this will [...]
|
22/08/2019
|
|
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90
|
In your answer on question 43 you state that the contract start date is foreseen to be 01 December ‘19 [...]
|
Please see the response to question 87.
|
13/08/2019
|
|
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58
|
In your RFP nothing is mentioned in regard to outside areas. Does this mean that outside areas are not [...]
|
The annual price for daily cleaning should include the main entrance area, access route, staircases and [...]
|
07/08/2019
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