Call for tenders' details

Title:
End-User Support Services – Service Mode (EUSS-SM)
Contracting authority:
European Commission, DG Informatics (DIGIT)
TED publication date:
07/11/2019
Time limit for receipt of tenders:
05/02/2020
Status:
Closed
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Results per page: 10 | 25 | 50 103 Questions found, displaying 1 to 10.[First/Prev] 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 [Next/Last]
# Question Answer Last publication date Status
103
Document Tender Specifications_main administrative states (page 5) that for lot 2, the split will be:[...]
The contracting authority draws the tenderer’s attention to the fact that the percentages indicated on[...]
30/01/2020
102
Regarding the financial model, the optimization factor is based on the efficiency gains achieved by implementing[...]
Concerning how to take into account in the financial model new channels for end user support, tenderers[...]
30/01/2020
101
In case EC is willing to change the financial model so that the transformations would be allowed sooner[...]
The contracting authority does not intend to make any change to the financial model. Therefore, the deadline[...]
30/01/2020
100
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", the pricing requested on the[...]
The Contracting authority defined its requirements taking into account its needs in terms of future service[...]
30/01/2020
99
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", there are different ways to [...]
The contracting authority considers that the optimisation factor already included in the Financial model[...]
30/01/2020
98
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", for the Ad-hoc services the [...]
The contracting authority confirms that there is no optimisation factor for the ad-hoc services. Please[...]
30/01/2020
97
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", please can you provide information[...]
The tenderer is invited to consult Section 4 of the document “DWP End User Support Service Component”[...]
30/01/2020
96
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", why has a fixed service governance[...]
No such “fixed service governance” price is foreseen in the financial model. It is up to the tenderer[...]
30/01/2020
95
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", for the other services, off-site[...]
The on-site/off-site execution mode is not relevant for the service element “Special events support”.[...]
30/01/2020
94
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", rows "10-11, 16-17 and 22-23[...]
Please refer to answer to Question 45 and 76.
30/01/2020