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Call for tenders' details

Title:
End-User Support Services – Service Mode (EUSS-SM)
Contracting authority:
European Commission, DG Informatics (DIGIT)
TED publication date:
07/11/2019
Time limit for receipt of tenders:
05/02/2020
Status:
Closed
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Results per page: 10 | 25 | 50 103 Questions found, displaying 51 to 60.[First/Prev] 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 [Next/Last]
# Question Answer Last publication date Status
53
Regarding the document "II-9.1.1 Service requierments - LOT 1 - DWP End User Support Service Component [...]
The contracting authority confirms that the SMT tool supports REST APIs. Regarding connectivity to cloud [...]
19/12/2019
52
Within the document "II-8.1 EUSS Financial Model - Lot 1", in the tab "User support Year Y1" volumes [...]
Statistics on average time spent per ticket are provided in §4.1.2.2 and §4.1.2.3 of the DWP end-user [...]
19/12/2019
51
Within the document "II-8.1 EUSS Financial Model - Lot 1", it is requested in the tab "Contract input [...]
As indicated in the instructions on the cover sheet of the financial model (II-8.1 EUSS Financial Model [...]
19/12/2019
50
Is the tenderer allowed to mention the values of the factors from the financial model (e.g. the per ticket [...]
Tenderers have to justify the used methodology (see in particular Q1.2 of the technical evaluation, and [...]
19/12/2019
49
With regard to the statement: "The required effort is, in consequence, not an explicit variable used [...]
The contracting authority does not confirm your understanding. The statement applies to the price calculation [...]
19/12/2019
48
In paragraph 9.5 of "II-9.1 Specific Service Requirements - Lot 1 - Service Elements", the contracting [...]
Tenderers are referred to the financial evaluation model (II-8.1 EUSS Financial Model - Lot 1) where [...]
19/12/2019
47
In paragraph 9.5 of "II-9.1 Specific Service Requirements - Lot 1 - Service Elements", the contracting [...]
One day of work is to be understood as the equivalent of a “person-day”, per the definition laid down [...]
19/12/2019
46
In the file "II-8.1 EUSS Financial Model - Lot 1", tab "Contract Input", an "Original Price off-site" [...]
See answer to question 45.
19/12/2019
45
In the file "II-8.1 EUSS Financial Model - Lot 1", tab "Contract Input", an "Original Price off-site" [...]
Tenderers are invited to read with attention §1.5 of the main tender specifications (II-0 EUSS Tender [...]
19/12/2019
44
The yearly stand-by price as described in "II-9.1 Specific Service Requirements - Lot 1 - Service Elements [...]
The contracting authority confirms that there is no pricing distinction based on the ICT services covered [...]
19/12/2019