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1
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We understand that the Technical proposal includes Annexes 2, 3, 4, 5, and 6. Could you please clarify [...]
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a) Information submitted under Annex 2 shall be evaluated overall, is not attributed to any particular [...]
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23/09/2019
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2
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We understand that the Technical proposal shall not exceed 80 pages in length (including annexes). The [...]
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We expect examples illustrating tenderers' answers. Those examples do not need to be complete documents [...]
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25/09/2019
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3
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Our understanding is that the financial identification form must be submitted by the leader of the consortium [...]
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Yes, your understanding is correct.
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25/09/2019
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4
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At page 8 of the technical specifications, the RFP reads “Near shore: The Contractor will provide the [...]
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We confirm that any location within the European Union is compliant.
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26/09/2019
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9
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Can the CA confirm that TM and QTM can be invoiced on a monthly basis?
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As mentioned in the article 3.2 of ANNEX III of the modified Draft Framework Contract, the invoicing [...]
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27/09/2019
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10
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How are quarterly measured LDUs linked to monthly invoices and monthly supporting Service Acceptance [...]
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As indicated in SLA (Chapter 3.), the liquidated damages are calculated on a quarterly basis. Similarly [...]
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27/09/2019
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5
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Art. I.6.3 point 2 of draft FWC. Why is the payment term 60 days?
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As indicated in the said article of the draft FWC, the contracting authority decided to set the payment [...]
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26/09/2019
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6
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Our understanding is that there are no CVs to be submitted at tender submission deadline (28/10/2019) [...]
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We confirm there are no CVs to be submitted at tender submission deadline (28/10/2019).
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26/09/2019
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7
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In the Tender Specifications, Section 5, Criterion 5.3.3.a), Minimum capacity level, p. 8, we read “At [...]
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We confirm that all the mentioned examples are considered acceptable.
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26/09/2019
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8
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In the Tender Specifications, Section 5, Criterion 5.3.3.a), Minimum capacity level, p. 8, we read “Each [...]
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We confirm that your understanding is correct.
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26/09/2019
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12
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With reference to Section 5.3.3 Technical and professional capacity criteria and evidence of tender specifications [...]
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By indicating "past three calendar years" we mean the past three calendar years for which accounts have [...]
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01/10/2019
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11
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With reference to “List of previous contracts“ table of Request to participate form, the “main registration [...]
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We confirm your understanding. The main registration number of the economic operator who signed the contract [...]
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01/10/2019
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14
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In the document Request to participate form, page 4, list of previous contracts, value in the currency [...]
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The tenderers have to include the contract value during the past three calendar years (for which accounts [...]
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01/10/2019
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13
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In the document Request to participate form, page 4, list of previous contracts, Our understanding is [...]
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Yes, your understanding is correct.
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01/10/2019
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15
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Is the understanding that FWC will be awarded to a single economic operator and that it does not imply [...]
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Indeed, the understanding is correct. The framework contract will be awarded to a single economic operator [...]
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03/10/2019
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16
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We would like to request more time in order to engineer the best possible service for EEAS. Could you [...]
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Please note that we do not consider extending the deadline. The deadline for the submission of tenders [...]
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04/10/2019
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19
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In Question 3.3 Annex 5 of technical specifications it is requested to specify the necessary technical [...]
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The award sub-criterion 3.3 requests to specify “How you will ensure that the technical infrastructure [...]
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08/10/2019
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18
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In Question 3.4 Annex 5 of technical specifications, can you please confirm our understanding that the [...]
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Award sub-criterion 3.4 refers to both types of Services: Time and Means and Quoted Time and Means.
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08/10/2019
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17
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On Question 3.5 Annex 5 of the technical specifications, can you please confirm our understanding that [...]
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The award sub-criterion 3.5 requests to “specify which measures, tools and processes you commit to implement [...]
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08/10/2019
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27
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In point 3.5 of the technical specifications you group the profiles under four (4) Technical teams. This [...]
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As stated in Technical Specifications point 2.7 Technical teams and Project Teams, activities can be [...]
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11/10/2019
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26
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We understand that the aim of the requested examples in this question is to illustrate the structure [...]
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Your understanding is correct. Nevertheless, it is up to the tenderer to decide on the type of information [...]
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11/10/2019
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25
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In point 6.1.3 of technical specifications you request that the resources of the Contractor record their [...]
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ITAM is an activity monitoring tool and does not serve the same purpose as a badging system. As indicated [...]
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11/10/2019
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24
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(a) Can you please confirm the handover period in case of replacement is 10-15 days? (b) Is Parallel [...]
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(a) As stated in point 6.3. Replacement of the Technical Specifications "The handover period (where both [...]
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11/10/2019
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28
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Can you please confirm that it is not obligatory to propose resources with security clearance?
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As stated in point 5.2. Security Clearance of the Technical Specifications, "All staff proposed by the [...]
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14/10/2019
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20
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Where is Annex 11?
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Please find Annex 11 to technical specifications in the technical specifications document page 64.
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09/10/2019
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23
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In order to submit a high quality response, can we request an extension of the deadline by 15 days to [...]
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Please note that we do not consider extending the deadline. The deadline for the submission of tenders [...]
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11/10/2019
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29
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Can you please confirm that we can cross-reference between questions in our reply in the technical tender [...]
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There is no specific requirement regarding the format of the reply, as long as "The Technical proposal [...]
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14/10/2019
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30
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In Question 19 you state that 'prices tendered for shall include all the costs to be incurred by the [...]
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(a) Technical infrastructure means hardware and software needed for developments in Proximity and Near [...]
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14/10/2019
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31
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You mention that "KPI-1: Failure to provide a suitable proposal activates the payment of a compensation [...]
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KPI-1 applies also where there is no answer to the request. The different cases of failure to make a [...]
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14/10/2019
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21
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We need some clarifications regarding a profile: Portfolio Manager (POM) - Can you please confirm that [...]
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Portfolio Manager (POM) will manage the portfolio of all EEAS projects related to the EEAS Information [...]
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11/10/2019
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22
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We need some clarifications regarding a profile: Will the Technical Team Leaders (TTL) be of the Project [...]
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As indicated in 2.7. Technical Teams and Project teams of the Technical Specifications "One of the profiles [...]
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11/10/2019
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32
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In Part II technical specifications, point 2.4 Place of Delivery there it is mentioned that for Proximity [...]
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(a) and (b): As stated in the Tender Specifications (6.3. Financial Tender), "the prices are all inclusive [...]
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15/10/2019
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33
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With reference to the documents which need to be provided in case of subcontracting, our understanding [...]
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a) Yes, we confirm your understanding. As indicated in the tender specifications point 4, "Tenderers [...]
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15/10/2019
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34
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It is our understading that the description of the tender is not included in the page limit of 80 pages [...]
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The description of the tender will be counted within the 80-page limit. Regarding the 80-page limit, [...]
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17/10/2019
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35
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Is the EEAS expecting a full Service Management Quality Plan (SMQP) in this answer? Or is the EEAS only [...]
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The description of your proposal of SMQP does not need to be long, but should provide enough information [...]
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17/10/2019
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37
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In the e-Submission platform, in the Tender offer step, the following fields are mandatory: Total amount [...]
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As indicated in the e-Submission Quick guide in tender specifications point 3, you must fill in the total [...]
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17/10/2019
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36
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In the invitation to tender we read: The hand-signed originals (Tender report and Declaration on Honour [...]
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Yes, we confirm that the hand-signed originals must be sent to the European External Action Service, [...]
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17/10/2019
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39
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Procurement documents state: "The Contractor shall propose per requested profile at least 2 and maximum [...]
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As stated in 4.2.1 Request, "QTM requests contain a Technical Annex detailing the different tasks to [...]
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17/10/2019
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40
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In technical tender award sub-criterion 2.1 you mention "processes, interfaces, responsibilities, structure [...]
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Processes is a generic term referring here to the manner in which the work/activities/information/knowledge [...]
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17/10/2019
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41
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Our understanding is that we can submit answer to the 4 blocks of the technical questions in separate [...]
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We do not confirm your understanding. As stated in 14. Annex 2 – Technical tender, “The tenderer will [...]
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17/10/2019
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44
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Our understanding is that the cover, table of contents and question description are not counted in the [...]
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The cover and table of contents are not counted in the limit of 80 pages.
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17/10/2019
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42
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You state in terms of Contractor's entities the following:(Account Manager, Contract Manager, Service [...]
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Indeed, in Technical specifications, point 7.2. Steering Committee meetings, it is mentioned "The Steering [...]
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17/10/2019
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43
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Since we need to respect the 80 pages limitation, is it possible to put in annex all graphs and images [...]
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All graphs, images (including organigrammes) will be counted within the 80-page limit.
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17/10/2019
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38
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According to Q&A #33, our understanding is that in case tenderers aim to bring a subcontractor whose [...]
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As stated in point 4.2 of tender specifications "Tenderers must give an indication of the tasks that [...]
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17/10/2019
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45
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In reference to Q&A 2, can you please confirm that the illustrative example of Q.3.2 can also be [...]
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We expect practical examples illustrating tenderers' answer. These examples do not need to be complete [...]
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17/10/2019
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48
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Can we please request an extension of the submission deadline by 1 week?
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Please note that we do not consider extending the deadline. The deadline for the submission of tenders [...]
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18/10/2019
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49
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When requesting to specify the structure of QTM proposals, do you mean to provide a template or something [...]
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Structure refers here to a general description or plan showing the essential features of your answer. [...]
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21/10/2019
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46
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Since customers in the public sector in some EU Countries tend not to sign statements, could it be acceptable [...]
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As indicated in tender specifications point 5.3.3 a) "For each contract in the table (list), the tenderer [...]
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17/10/2019
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47
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Would you accept a declaration from the auditor, since the national law does not provide for the obligation [...]
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Please note that the client's reference letters requested under point 5.3.3. a) of the tender specifications [...]
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18/10/2019
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50
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In relation to the page limitation - 80 pages, is it allowed to have some graphs in the 80 pages at reduced [...]
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All graphs will be counted within the 80-page limit. However, we accept that some graphs at reduced size [...]
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21/10/2019
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