Call for tenders' details

Title:
ISDLS2 — External Service Provision for Development, Maintenance and Consultancy...
Contracting authority:
European External Action Service (EEAS)
TED publication date:
19/09/2019
Time limit for receipt of tenders:
04/11/2019
Status:
Closed
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Results per page: 10 | 25 | 50 74 Questions found, displaying 1 to 50.[First/Prev] 1, 2 [Next/Last]
# Question Answer Last publication date Status
1
We understand that the Technical proposal includes Annexes 2, 3, 4, 5, and 6. Could you please clarify[...]
a) Information submitted under Annex 2 shall be evaluated overall, is not attributed to any particular[...]
23/09/2019
2
We understand that the Technical proposal shall not exceed 80 pages in length (including annexes). The[...]
We expect examples illustrating tenderers' answers. Those examples do not need to be complete documents[...]
25/09/2019
3
Our understanding is that the financial identification form must be submitted by the leader of the consortium[...]
Yes, your understanding is correct.
25/09/2019
4
At page 8 of the technical specifications, the RFP reads “Near shore: The Contractor will provide the[...]
We confirm that any location within the European Union is compliant.
26/09/2019
5
Art. I.6.3 point 2 of draft FWC. Why is the payment term 60 days?
As indicated in the said article of the draft FWC, the contracting authority decided to set the payment[...]
26/09/2019
6
Our understanding is that there are no CVs to be submitted at tender submission deadline (28/10/2019)[...]
We confirm there are no CVs to be submitted at tender submission deadline (28/10/2019).
26/09/2019
7
In the Tender Specifications, Section 5, Criterion 5.3.3.a), Minimum capacity level, p. 8, we read “At[...]
We confirm that all the mentioned examples are considered acceptable.
26/09/2019
8
In the Tender Specifications, Section 5, Criterion 5.3.3.a), Minimum capacity level, p. 8, we read “Each[...]
We confirm that your understanding is correct.
26/09/2019
9
Can the CA confirm that TM and QTM can be invoiced on a monthly basis?
As mentioned in the article 3.2 of ANNEX III of the modified Draft Framework Contract, the invoicing [...]
27/09/2019
10
How are quarterly measured LDUs linked to monthly invoices and monthly supporting Service Acceptance [...]
As indicated in SLA (Chapter 3.), the liquidated damages are calculated on a quarterly basis. Similarly[...]
27/09/2019
11
With reference to “List of previous contracts“ table of Request to participate form, the “main registration[...]
We confirm your understanding. The main registration number of the economic operator who signed the contract[...]
01/10/2019
12
With reference to Section 5.3.3 Technical and professional capacity criteria and evidence of tender specifications[...]
By indicating "past three calendar years" we mean the past three calendar years for which accounts have[...]
01/10/2019
13
In the document Request to participate form, page 4, list of previous contracts, Our understanding is[...]
Yes, your understanding is correct.
01/10/2019
14
In the document Request to participate form, page 4, list of previous contracts, value in the currency[...]
The tenderers have to include the contract value during the past three calendar years (for which accounts[...]
01/10/2019
15
Is the understanding that FWC will be awarded to a single economic operator and that it does not imply[...]
Indeed, the understanding is correct. The framework contract will be awarded to a single economic operator[...]
03/10/2019
16
We would like to request more time in order to engineer the best possible service for EEAS. Could you[...]
Please note that we do not consider extending the deadline. The deadline for the submission of tenders[...]
04/10/2019
17
On Question 3.5 Annex 5 of the technical specifications, can you please confirm our understanding that[...]
The award sub-criterion 3.5 requests to “specify which measures, tools and processes you commit to implement[...]
08/10/2019
18
In Question 3.4 Annex 5 of technical specifications, can you please confirm our understanding that the[...]
Award sub-criterion 3.4 refers to both types of Services: Time and Means and Quoted Time and Means.
08/10/2019
19
In Question 3.3 Annex 5 of technical specifications it is requested to specify the necessary technical[...]
The award sub-criterion 3.3 requests to specify “How you will ensure that the technical infrastructure[...]
08/10/2019
20
Where is Annex 11?
Please find Annex 11 to technical specifications in the technical specifications document page 64.
09/10/2019
21
We need some clarifications regarding a profile: Portfolio Manager (POM) - Can you please confirm that[...]
Portfolio Manager (POM) will manage the portfolio of all EEAS projects related to the EEAS Information[...]
11/10/2019
22
We need some clarifications regarding a profile: Will the Technical Team Leaders (TTL) be of the Project[...]
As indicated in 2.7. Technical Teams and Project teams of the Technical Specifications "One of the profiles[...]
11/10/2019
23
In order to submit a high quality response, can we request an extension of the deadline by 15 days to[...]
Please note that we do not consider extending the deadline. The deadline for the submission of tenders[...]
11/10/2019
24
(a) Can you please confirm the handover period in case of replacement is 10-15 days? (b) Is Parallel [...]
(a) As stated in point 6.3. Replacement of the Technical Specifications "The handover period (where both[...]
11/10/2019
25
In point 6.1.3 of technical specifications you request that the resources of the Contractor record their[...]
ITAM is an activity monitoring tool and does not serve the same purpose as a badging system. As indicated[...]
11/10/2019
26
We understand that the aim of the requested examples in this question is to illustrate the structure [...]
Your understanding is correct. Nevertheless, it is up to the tenderer to decide on the type of information[...]
11/10/2019
27
In point 3.5 of the technical specifications you group the profiles under four (4) Technical teams. This[...]
As stated in Technical Specifications point 2.7 Technical teams and Project Teams, activities can be [...]
11/10/2019
28
Can you please confirm that it is not obligatory to propose resources with security clearance?
As stated in point 5.2. Security Clearance of the Technical Specifications, "All staff proposed by the[...]
14/10/2019
29
Can you please confirm that we can cross-reference between questions in our reply in the technical tender[...]
There is no specific requirement regarding the format of the reply, as long as "The Technical proposal[...]
14/10/2019
30
In Question 19 you state that 'prices tendered for shall include all the costs to be incurred by the [...]
(a) Technical infrastructure means hardware and software needed for developments in Proximity and Near[...]
14/10/2019
31
You mention that "KPI-1: Failure to provide a suitable proposal activates the payment of a compensation[...]
KPI-1 applies also where there is no answer to the request. The different cases of failure to make a [...]
14/10/2019
32
In Part II technical specifications, point 2.4 Place of Delivery there it is mentioned that for Proximity[...]
(a) and (b): As stated in the Tender Specifications (6.3. Financial Tender), "the prices are all inclusive[...]
15/10/2019
33
With reference to the documents which need to be provided in case of subcontracting, our understanding[...]
a) Yes, we confirm your understanding. As indicated in the tender specifications point 4, "Tenderers [...]
15/10/2019
34
It is our understading that the description of the tender is not included in the page limit of 80 pages[...]
The description of the tender will be counted within the 80-page limit. Regarding the 80-page limit, [...]
17/10/2019
35
Is the EEAS expecting a full Service Management Quality Plan (SMQP) in this answer? Or is the EEAS only[...]
The description of your proposal of SMQP does not need to be long, but should provide enough information[...]
17/10/2019
36
In the invitation to tender we read: The hand-signed originals (Tender report and Declaration on Honour[...]
Yes, we confirm that the hand-signed originals must be sent to the European External Action Service, [...]
17/10/2019
37
In the e-Submission platform, in the Tender offer step, the following fields are mandatory: Total amount[...]
As indicated in the e-Submission Quick guide in tender specifications point 3, you must fill in the total[...]
17/10/2019
38
According to Q&A #33, our understanding is that in case tenderers aim to bring a subcontractor whose[...]
As stated in point 4.2 of tender specifications "Tenderers must give an indication of the tasks that [...]
17/10/2019
39
Procurement documents state: "The Contractor shall propose per requested profile at least 2 and maximum[...]
As stated in 4.2.1 Request, "QTM requests contain a Technical Annex detailing the different tasks to [...]
17/10/2019
40
In technical tender award sub-criterion 2.1 you mention "processes, interfaces, responsibilities, structure[...]
Processes is a generic term referring here to the manner in which the work/activities/information/knowledge[...]
17/10/2019
41
Our understanding is that we can submit answer to the 4 blocks of the technical questions in separate[...]
We do not confirm your understanding. As stated in 14. Annex 2 – Technical tender, “The tenderer will[...]
17/10/2019
42
You state in terms of Contractor's entities the following:(Account Manager, Contract Manager, Service[...]
Indeed, in Technical specifications, point 7.2. Steering Committee meetings, it is mentioned "The Steering[...]
17/10/2019
43
Since we need to respect the 80 pages limitation, is it possible to put in annex all graphs and images[...]
All graphs, images (including organigrammes) will be counted within the 80-page limit.
17/10/2019
44
Our understanding is that the cover, table of contents and question description are not counted in the[...]
The cover and table of contents are not counted in the limit of 80 pages.
17/10/2019
45
In reference to Q&A 2, can you please confirm that the illustrative example of Q.3.2 can also be [...]
We expect practical examples illustrating tenderers' answer. These examples do not need to be complete[...]
17/10/2019
46
Since customers in the public sector in some EU Countries tend not to sign statements, could it be acceptable[...]
As indicated in tender specifications point 5.3.3 a) "For each contract in the table (list), the tenderer[...]
17/10/2019
47
Would you accept a declaration from the auditor, since the national law does not provide for the obligation[...]
Please note that the client's reference letters requested under point 5.3.3. a) of the tender specifications[...]
18/10/2019
48
Can we please request an extension of the submission deadline by 1 week?
Please note that we do not consider extending the deadline. The deadline for the submission of tenders[...]
18/10/2019
49
When requesting to specify the structure of QTM proposals, do you mean to provide a template or something[...]
Structure refers here to a general description or plan showing the essential features of your answer.[...]
21/10/2019
50
In relation to the page limitation - 80 pages, is it allowed to have some graphs in the 80 pages at reduced[...]
All graphs will be counted within the 80-page limit. However, we accept that some graphs at reduced size[...]
21/10/2019