EU solidarity with Ukraine

Call for tenders' details

Title:
Provision of IT Infrastructure and Operation Management Services
Contracting authority:
European Union Intellectual Property Office (EUIPO)
TED publication date:
15/10/2019
Time limit for receipt of tenders:
10/12/2019
Status:
Closed
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Results per page: 10 | 25 | 50 66 Questions found, displaying 1 to 50.[First/Prev] 1, 2 [Next/Last]
# Question Answer Last publication date Status
66
Can you please let us know in which section of the e-Submission Web site we must upload the technical [...]
You need to continue to the next steps/pages which will be dedicated to the technical and financial Proposal [...]
05/12/2019
65
Are there any limits to the amount of the contract that can be subcontracted?
No, there are no limits for subcontracting.
03/12/2019
64
For the submission of the dossier in etendering, and in case of a consortium, we understand that the [...]
Your understanding is correct.
02/12/2019
63
In paragraph 4.1.3. of the Guidebook for Economic Operators, in the third bullet you refer to a "Written [...]
In case of joint tender, Written undertaking of third entities, which is one of the selection criteria [...]
29/11/2019
62
In Section 14.2.3 Legal and regulatory capacity you require the evidence of "Professional or trade register [...]
In case of joint tender, each economic operator individually must demonstrate its own Legal and regulatory [...]
29/11/2019
61
In Section 14.2.2. you require a "Environmental management certification". In case of a consortium, does [...]
This criterion applies to the Tenderer as a whole.
29/11/2019
60
Could you please confirm if digital signature of the required statements/declarations is acceptable?
Documents may be signed using an advanced electronic signature based on a qualified certificate.
28/11/2019
59
In reference to the 4 technical environments identified in section "3.2 Technical environments" of the [...]
The infrastructure (hardware and software) of the environments Integration, Test, Pre-Production, Production [...]
27/11/2019
58
Both in implementation and management you refer to an Elastic Search reference with 4 FTEs. What is not [...]
The requirement of the reference is for 4 FTEs operating Elastic Search to perform analytical activities [...]
26/11/2019
57
Regarding the SRF, our understanding is that Certified financial statements or their extracts must be [...]
Question 46 relates to the member responsibility of documents to be provided. Your understanding is correct [...]
25/11/2019
56
Regarding the statement indicating that the economic operator has sufficient resources to implement the [...]
The minimum levels of technical and professional capacity must be met by the tendering group as a whole [...]
22/11/2019
55
In Chapter 14.2.2 - Technical and professional capacity - of the Tender Specifications, at page 11/20 [...]
This is a clerical error and the Management of Network Access Control for a minimum of 2000 end points [...]
21/11/2019
54
On Annex 1 - Tender Specifications, regarding the references to be provided one of the areas stated reharding [...]
This is a clerical error and the Management of Network Access Control for a minimum of 2000 end points [...]
21/11/2019
53
Could you please confirm that after submission no original documents must be sent to your premises?
Your understanding is correct. Please remind that after the submission the Office reserves the right [...]
20/11/2019
52
In the SRF it is requested to submit a Statement on absence of professional conflicting interests. In [...]
The Statement on absence of professional conflicting interests must be presented by each member of the [...]
20/11/2019
51
Our understanding is that subcontractors can also provide references to meet the experince in similar [...]
Your understanding is correct, if the tenderer relies on the capacity of a subcontractor for satisfying [...]
20/11/2019
50
A) Could you please confirm that the "statement of the annual manpower of the economic operator" requested [...]
Your understanding is correct for both A and B.
19/11/2019
49
In case of a tendering group, is our understanding correct that the group leader and each of the group [...]
Your understanding is correct.
19/11/2019
48
A. The contracts that include Operations and Infrastructure Maintenance services or Service Desk services [...]
For referenced contracts which are not based on a Framework Contract using Specific Agreement, rather [...]
19/11/2019
47
In section 14.2.1. it is required that the tender evidences a "professional risk indemnity insurance" [...]
The minimum coverage related to the relevant professional risk indemnity insurance must be submitted [...]
18/11/2019
46
In the SRF it is required that the tender evidences a "statement of overall turnover" for the last 3 [...]
The statement of overall turnover must be submitted by the leader of the consortium as the minimum levels [...]
18/11/2019
45
About Question 3, regarding tools to be consolidated with a new ITSM tool, our understanding is that [...]
The Q&A session is meant to clarify doubts on interpretations of the text of the tenders documents [...]
18/11/2019
44
With reference to Section 14.2.2. Technical and Professional capacity of ANNEX I- TENDER SPECIFICATIONS [...]
Each referenced contract must meet all the following minimum criteria on duration, start and finish dates [...]
18/11/2019
43
With regard to response to Q25, the consequence is that large projects with a duration of over 36 months [...]
For referenced contracts which are not based on a Framework Contract using Specific Agreement, rather [...]
18/11/2019
42
Desearía saber si en caso de licitar con varios licitadores (agrupación de licitadores lo denominan en [...]
La facturación se realizara de forma única con el contratista. En caso de consorcio, la factura la emitirá [...]
18/11/2019
41
With reference to Section 14.2.2. Technical and Professional capacity of ANNEX I- TENDER SPECIFICATIONS [...]
Your understanding is correct.
18/11/2019
40
On the Tender Specifications it is stated that project references must have been delivered within the [...]
The choice of the selection requirements belongs to the Contracting Authority. The Selection criteria [...]
14/11/2019
39
Can you, please, clarify if the Service Management tool is provided by EUIPO or should the providers [...]
The Service Management tool used under the FWC is provided by EUIPO.
14/11/2019
38
Page 72: “When for instance the Contractor performs any kind of software update, they will have to follow [...]
When for instance the Contractor performs any kind of software update, they will have to follow sections [...]
14/11/2019
37
Page 94: The Service Desk and the support teams must have an appropriate distribution and fluency in [...]
The distribution and fluency in the five working languages used within the EUIPO apply only to 1st Line [...]
14/11/2019
36
With reference to your answers to QA#29 and QA#32, our understanding is that: a) The “Statement of Contract [...]
Your understanding is correct.
14/11/2019
35
Regarding the SRF about the Selection Criteria, in case of joint offer of two economic operators without [...]
Your understanding is correct.
14/11/2019
34
Page 96: Premises minimal infrastructure once awarded to accomplish quality of work. Network bandwith [...]
The Q&A session is meant to clarify doubts on interpretations of the text of the tenders documents [...]
14/11/2019
33
With reference to Section 14.2.2. Technical and Professional capacity of ANNEX I- TENDER SPECIFICATIONS [...]
Each referenced contract must meet all the following minimum criteria on duration, start and finish dates [...]
12/11/2019
32
With reference to Section 14.2.2. Technical and Professional capacity of ANNEX I - TENDER SPECIFICATIONS [...]
Your understanding is not correct. At the submission date both, the ‘’List of contract reference’’ and [...]
12/11/2019
31
With reference to Section 14.2.2. Technical and Professional capacity of ANNEX I - TENDER SPECIFICATIONS [...]
Your understanding is correct.
12/11/2019
30
With reference to STATEMENT ON MANPOWER AND QUALIFIED STAFF RELEVANT FOR THE REQUIRED SERVICES document [...]
Your understanding is correct.
12/11/2019
29
Could you please clarify if references must be signed by the client?
As indicated under section 14.2.2 of Annex I, such evidences – upon request of the Office – must be provided [...]
12/11/2019
28
Could you please clarify where should we fine the document named "C.08 - Manage users relations" specified [...]
The process card C.08 – Manage Users Relation is out-of-scope of the framework contract. The Tenderer [...]
12/11/2019
27
One of the requirements of the reference is "Each referenced contract must have been performed during [...]
Please refer to the answer to Question 25.
07/11/2019
26
Dear Procurement Team, On the Tender Specifications it is stated that references must have been performed [...]
Please refer to the answer to Question 25.
07/11/2019
25
On page 11 of the Tender Specifications it is stated that project references must have been started and [...]
Each referenced contract must meet all the following minimum criteria on duration, start and finish dates [...]
07/11/2019
24
Since safe SDLC processes are already established, does EUIPO expect form the Contractor a proposal of [...]
EUIPO expects the tenderer to provide a detailed approach, based on but not limited to the EUIPO Work [...]
07/11/2019
23
We understand that the solution for containers is out of the scope of the answer to the question. Could [...]
The Q&A session is meant to clarify doubts on interpretations of the text of the tenders documents [...]
07/11/2019
22
Architecture guidelines for new services are microservices based. May the answer to Question 2 use this [...]
EUIPO expects the tenderer to provide a detailed approach, based on but not limited to the EUIPO Work [...]
07/11/2019
21
We understand that all service areas described in section 2.2 of the Technical Specifications are currently [...]
The Q&A session is meant to clarify doubts on interpretations of the text of the tenders documents [...]
04/11/2019
20
The indicative work volumes during 2018 for Request Management and Incident/Problem Management mentioned [...]
The indicative figures for the distribution of languages should be taken as follows: Requests: • 90% [...]
28/10/2019
19
The transition IN as described in Chapter 6.4.2 of the Technical Specifications mentions the following [...]
The Q&A session is meant to clarify doubts on interpretations of the text of the tenders documents [...]
24/10/2019
18
We understand that the responsibilities in Annex D to be covered by this Framework Contract is only the [...]
Your understanding is correct.
24/10/2019
17
We understand that the responsibilities in Annex I to be covered by this Framework Contract is only the [...]
The responsibilities in Annex I QSD-0230 Manage service product request activities to be covered by this [...]
24/10/2019