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34
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Is there parking space available on site for our security guards on duty?
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There is no guarantee that (free) parking spaces will be available. While parking spaces might have been [...]
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06/03/2020
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33
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Appendix 1 EN-3 Annex_2 Technical_specifications_Security_Guard_Services Are each of the 6 end-to-year [...]
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As expressed on page 14 of Annex 2 Technical_specifications, Europol understands that the security guards [...]
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06/03/2020
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32
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Can you please explain how you evaluate and award each criteria in both points and percentages?
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Please refer to the answer to Question31 and to point 2.9.1 of the Invitation to Tender. Under point [...]
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04/03/2020
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31
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How do you determine the number of points to be awarded per quality criterion: when is an answer relevant [...]
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Technical tenders will be evaluated against the pre-defined quality award criteria and maximum scores [...]
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04/03/2020
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30
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Can you confirm that TUPE is applicable?
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Please refer to the answer to Question29.
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04/03/2020
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29
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Does TUPE (Transfer of Undertakings, Protection of Employment) apply?
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Europol's understanding is that the rules on TUPE are regulated by the applicable Collective Labour Agreement [...]
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04/03/2020
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28
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Security guard services are mainly requested daily between 06:00 AM to 20:00 PM but they might be also [...]
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For the consumption during the previous 2 years please refer to the replies to Question26 and to Question27 [...]
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04/03/2020
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27
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In the document it's written, Europol cannot guarantee a minimum expenditure. Is it possible to provide [...]
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Europol's overall expenditure for security guard services was € 87.216,26 in 2018 and € 99.411,80 in [...]
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04/03/2020
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26
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Is it possible to provide a list of purchased monthly hours for the past two years (2019 & 2018)?
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Europol purchased a total of 3.272 hours in 2018 and 3.568 hours in 2019. However, please note that the [...]
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04/03/2020
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25
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For the opening session at 13 March next MR YYYYY and 1 colleague represent TENDERER X. Please confirm [...]
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As stated in point 5.4 of Annex 1 to the Invitation , should a tenderer wish to be present to the opening [...]
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04/03/2020
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24
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If service standards are not met a fine of €4000 euro yearly can be given to the contractor in total [...]
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Yes, your understanding is correct. Europol hereby confirms that the yearly penalties will be calculated [...]
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04/03/2020
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23
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How many people are on the assessment team?
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The evaluation committee in charge of assessing the tenders will be composed by at least 3 members.
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04/03/2020
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22
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The hand-signed originals must be sent by letter (…). What is the deadline for these documents to be [...]
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The hand signed documents should be submitted as soon as possible following the electronic submission [...]
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04/03/2020
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21
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Note 3 What do you mean with "CAO Veiligheidsdomein"?
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Please refer to the answer to Question20.
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04/03/2020
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20
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Note 3 CAO Particuliere Beveiliging Do we understand correctly that only CAO Particuliere Beveiliging [...]
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Europol's understanding is that in the Netherlands there are two Collective Labour Agreements (CAOs) [...]
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04/03/2020
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19
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If necessary, it is allowed to work with subcontractors, must this already be reported when submitting [...]
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Tenderers shall declare at the time of submission of the tender any subcontractor whose estimated individual [...]
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04/03/2020
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18
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Has there been a takeover of personnel from the releasing contractor as a result of previous (framework [...]
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No.
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04/03/2020
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17
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Is it allowed to provide references from the mother company in which the services are provided outside [...]
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Tenderers may rely on the capacity of another entity (regardless of the legal nature of the links it [...]
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04/03/2020
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16
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TENDERER X has 2 separate contracts with (various entities within) the same client (XXXX Group). For [...]
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Each different legal entity will be considered as a separate client. In this context legal entity means [...]
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04/03/2020
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15
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Is the initial 3 days training given by Europol mandatory for each new employee starting during the contract [...]
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Yes, the initial 3 days training are mandatory. Europol will not pay for the attendance of the security [...]
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04/03/2020
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14
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Is it possible to clarify what the expectations are by collaboration with other contractors?
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Other contractors' personnel, such as cleaning or catering personnel, are providing regular and ad hoc [...]
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04/03/2020
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13
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Is it possible to receive an overview of the average purchased hours for in the nights, weekends and [...]
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Currently, Europol is requiring on average 1 security guard per day shift, evening shift and night shift [...]
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04/03/2020
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12
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Will the ordered contingency time always result in actual shifts or is it possible that the number of [...]
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Europol may purchase contingency time as a maximum time allowance, either as part of the orders for standard [...]
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04/03/2020
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11
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What are the reasons for Europol not to renew?
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Europol may decide not to renew the Contract for any reason. However, Europol is intending to renew the [...]
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03/03/2020
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10
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In the document, it's written that the contractor is responsible for the refreshment trainings. Are there [...]
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No, there are not additional specific components other than the ones mentioned in point 4.4 of the Technical [...]
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03/03/2020
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9
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In the document, it's written that Europol can request services carried out at external events. What [...]
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The exact locations of the external events are not yet known. The required tasks will not substantially [...]
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03/03/2020
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8
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As stated in Annex 2, chapter 3, in the future Europol will have one or more other buildings in The Hague [...]
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Yes, the needs arising from the new Europol's building/s have been taken into consideration in the maximum [...]
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03/03/2020
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7
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If ad hoc services are requested, in what time frame should the employees be at the location?
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Under ad hoc services requests security guards shall be deployed as soon as possible, within the maximum [...]
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03/03/2020
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6
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Is it possible to receive the current rostars and shifts as requested by Europol?
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Currently, Europol is requiring on average 2 security guards per day shift, evening shift and night shift [...]
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03/03/2020
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5
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Can Europol guarantee a minimum set of hours per year?
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No, Europol cannot guarantee a minimum number of hours per year. However, Europol is planning to place [...]
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03/03/2020
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4
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In the document, it's written that Europol cannot commit to minimum volumes at a particular time in point [...]
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Yes, your understanding is correct. However, Europol is planning to place orders for standard services [...]
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03/03/2020
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3
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How many hours (contingency time), as stated in Annex 2, chapter 4.1, was bought in 2019?
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Contingency time is normally used to cover for emergencies, sick calls and ad-hoc situations as part [...]
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03/03/2020
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2
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Can you indicate approximately with what regularity (per day / week) and for which volume an order has [...]
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Europol is planning to place orders for standard services on a regular monthly basis and ad hoc (urgent [...]
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03/03/2020
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1
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Tab Instructions: "7) The legal representative of the tenderer shall sign each page of the Financial [...]
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Please refer to the latest published version of Annex C, where the signature box has been unlocked in [...]
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24/02/2020
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