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22
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Concerning SLA 321/322/421/422 (Provisioning Time) As those SLA’s are strongly dependent of the architecture [...]
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Any delay due to external circumstances and not imputable to the contractor will not be taken into account [...]
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10/03/2020
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21
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The ratio is calculated per service (Design-Transition-Operations-Core Team): quid the experts Core Team [...]
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We assume you are referring to KPI 133. A cumulative effect is indeed possible and the EP may be entitled [...]
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10/03/2020
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20
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Concerning SLA111/121/131/133 ratio of staff turnover. Can you confirm that these indicators are calculated [...]
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The KPIs will be calculated monthly, taking into account the previous 12 months for the turn-over calculation [...]
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10/03/2020
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19
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In the hypotheses that EP would receive only two responses (as happened with ITOMS13 with a similar SLA [...]
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The Financial Regulation, especially Point 23 of Annex I, will be applied.
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10/03/2020
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18
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Based on the answer (06/03/2020) regarding the question 10 about Contract termination, could the European [...]
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The European Parliament confirms its answer from 6.3.2020 stating that the contractor cannot terminate [...]
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10/03/2020
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17
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Our understanding is that tenderers can submit letters or certificates already signed by the purchaser [...]
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Form T2 is a certificate of delivery to be filled in and signed by the tenderer's client having executed [...]
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09/03/2020
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16
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In the ITOMS19 tender specifications, section “I.15.1.1.2 Technical Offer Lot 2”, page 20, the Parliament [...]
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Thank you for raising this topic. After verification of the matter that you mention, we confirm that [...]
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09/03/2020
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15
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With regard to the “Form 3.2.A - Information Sheet concerning groups of economic operators”, we have [...]
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We have corrected the title and uploaded a new version of the Tender specifications document.
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09/03/2020
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14
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With regard to "Form 3.2.b AGREEMENT/POWER OF ATTORNEY TO BE COMPLETED IN CASE OF GROUP/TEMPORARY ASSOCIATION [...]
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We have corrected the reference and uploaded a new version of the Tender specifications document.
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09/03/2020
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13
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Our understanding is that the power of signature must be submitted by the sole tenderer or the group [...]
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Your understanding is correct.
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09/03/2020
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