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1
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In the tender notice, it is mentioned that the contract represents a Framework agreement with a single [...]
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This was clerical error by ESMA and all references to cascading have been removed. This tender concerns [...]
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11/06/2015
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2
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Could you please clarify the meaning the “key” to be filled by the Tenderer?
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The ‘key’ is simply an explanation as to what the colour of the cell means. For each colour the ‘key’ [...]
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11/06/2015
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3
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Unlike the other Lots, there is no specific requirement for CVs in Lot 3. It is mentioned however that [...]
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Tenderers, on submission of a Non-disclosure agreement, as specified in the tender specifications, will [...]
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11/06/2015
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4
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On page 7 of the tender specifications document, the email address to which NDAs must be sent appears [...]
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The email address in the tender specifications page 7 APPEARS as procure-ment@esma.europa.eu This appears [...]
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19/06/2015
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5
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Annex XI is referred to in the Tender Specifications, but it is nowhere to be found among the tender [...]
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Please refer to page 7 of the tender specifications where the instructions can be found for the accessing [...]
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19/06/2015
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6
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Could you confirm or clarify our understanding that no CVs are required to be submitted under Lot 3 ( [...]
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This question has been answered already. Question3
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23/06/2015
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7
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The Tender Specifications document, section 2.6. mentions standard business hours from 9 AM – 5:30 PM [...]
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For Lots 3 please refer to Section 4.5.2 of Annex IV.
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09/07/2015
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8
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The Tender Specifications document, section 1.2 mentions that the opening session will take place in [...]
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The opening session will be held at 10:00 AM Paris time (GMT+1).
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02/07/2015
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9
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The Letter for Invitation requests the tender to be submitted in 2 sealed envelopes. As the tender consists [...]
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The entirety of the contents of the tender (originals + copies + electronic version) shall be put inside [...]
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02/07/2015
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10
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Please define which profiles mentioned in Annex XIV are classified as „customer facing staff“ and necessarily [...]
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The following profiles in all lots should be are classified as 'customer facing staff': - Service desk [...]
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02/07/2015
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11
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Section 2.6 of the Tender Specifications is referring to Annex XX. This document has neither be part [...]
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This is a clerical error. The correct annex reference is Annex X.
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02/07/2015
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12
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Section 2.6 of the Tender Specifications mentions the possibility to conduct audits on the framework [...]
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This is NOT something to be proposed by the tenderer, but rather a contractual requirement, to be initiated [...]
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02/07/2015
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13
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Shall the certificate of good conduct for each member of the team accompany the tender documents already [...]
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No, this shall only be necessary for the successful tenderer under the resultant contract.
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02/07/2015
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14
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Is it required to provide official certificates of a certain authorized institute as an evidence of language [...]
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The tenderer does not need to provide language certification as evidence of language skills. The tenderers [...]
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02/07/2015
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15
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Can you specify how many people are currently providing the support that should be taken over by the [...]
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ESMA currently has two internal staff members that shall be taken into consideration by the future contractor [...]
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02/07/2015
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16
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May it be an option to take over the employment contracts of the entire / parts of the current onsite [...]
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ESMA can not make any firm statements on this possibility. The assumption should be made that all of [...]
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02/07/2015
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17
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How many CVs are expected for the profiles of the extended availability team?
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The technologies must all be covered by one or more CVs. The certifications can be shared between a number [...]
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02/07/2015
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18
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May you provide an indication of the average number of incidents (SL 1 / SL 2) that are currently occurring [...]
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The necessary information is contained in Annex XI Systems Inventory.
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02/07/2015
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19
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Can you provide as an addition to the systems inventory an overview of the current version of each system [...]
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ESMA have updated Annex XI – ICT Systems Inventory in tab Systems to add another column that states the [...]
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09/07/2015
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20
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Referring to the Article 138 of the implementation rules of the financial regulation (COMMISSION DELEGATED [...]
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Tenderers can find the exact financial award weighting/subweightings by reading the tender specifications [...]
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06/07/2015
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21
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Could you please provide the expected volume for each "Productivity Category" that has to be taken into [...]
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The tenderers can find the answer to this question in the tender specifications, point 6.2. The ´financial [...]
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06/07/2015
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22
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Concerning Lot I: The Annex XIV Financial Offer Form contains a request for prices per user per year [...]
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We expect the tenderer to answer the tender specifications and meet the Service Level Requirements specified [...]
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15/07/2015
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23
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Concerning Lot I: Additional question on question no. 17: Do the “technologies” referred to, only include [...]
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The skills and technologies for the profiles listed in Annex XVI are for the Ad-Hoc services. For the [...]
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15/07/2015
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24
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Concerning Lot I: Given that the tenderer needs to provide access to the ticket system for the internal [...]
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The tenderers are kindly asked to refer to section 3.2 Annex IV.
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15/07/2015
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25
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With reference to ‘Annex V – lot 2 Technical Specifications; Section: 4.1.2.The Provider and the Service [...]
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Correct. All lots must have a: -Service Manager (with a minimum of 8 years experience) who will be overall [...]
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15/07/2015
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26
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With reference to ‘Annex XVII – Ad-hoc study & Business Support SLA; Section: 2.2. Interfaces, roles [...]
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Confirmed.
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15/07/2015
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27
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Section “3.2.3 Technical and professional capacity”, page 14 of the specifications, states that “The [...]
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Confirmed.
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15/07/2015
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28
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a) Could you please confirm that the expected Lot2 SL2 support will be provided at ESMA’s premises on [...]
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a) Please refer to Annex V Section 3.6 & 2.1. b) Confirmed. c) ESMA currently uses • JIRA ServiceDesk [...]
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15/07/2015
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29
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a) Since SL1 support will be provided under the scope of Lot1, could you please clarify the interaction [...]
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a) This will be JIRA b) The answer to this will depend upon the response given to Lot1 and to the workload [...]
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15/07/2015
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30
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Could you please elaborate on the process that will be followed for the routing/functional escalation [...]
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Please refer to Annex XII. Each Lot and Team will use the ESMA’s Service Desk tool to manage incidents [...]
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15/07/2015
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31
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With reference to Legal Entity Form and Financial Identification Form: We understand that the above mentioned [...]
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Confirmed. These forms shall only be required from the winning tenderer/s.
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15/07/2015
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32
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With reference to Annex III — Authorised signatory form: Could you please clarify whether the above mentioned [...]
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Tenderers shall refer to section 1.3 of the Tender Specifications. A consortium must identify the leader [...]
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15/07/2015
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33
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Concerning Lot I: Are there any existing systems that need to be linked to the ticket system of the tenderer [...]
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Question24
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16/07/2015
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34
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With regards to the provision of SL2 support services, could you please provide an estimation of the [...]
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Out of all SL2 tickets the indicative share is: • 70% Technical Support • 30% Business Support This ratio [...]
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16/07/2015
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35
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With reference to ‘Annex XI – ICT Systems Inventory’, could you please clarify whether the business applications [...]
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Correct. We will also require that internal applications are supported (such as our HR and ServiceDesk [...]
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16/07/2015
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36
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With reference to all lots, could you please specify the percentage services’ split expected per Lot [...]
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Based on ESMA activity for the period from the 1st January 2015 (indicative - could change based on activities [...]
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16/07/2015
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37
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With reference to Annex XIII- ‘Technical offer form’; Section 2.3 Proposed methods; Award question 2: [...]
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Confirmed.
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16/07/2015
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38
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Productivity Category N°10 for Application maintenance is specified as "Low/Small" exactly as Category [...]
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This was a clerical error. Category 10 has been removed from the financial offer form Annex XIV.
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16/07/2015
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39
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"See Annex IV for a full list of application ..." Could you please confirm that Annex XI "ICT system [...]
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This was a clerical error. The correct Annex reference is indeed Annex XI. This has been corrected in [...]
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16/07/2015
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40
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The Category N°10 is defined as not being classified in the 9 productivity category. Therefore, not being [...]
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Category 10 has been removed from Annexes XIV, IX and the tender specifications. Track changes visible [...]
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16/07/2015
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41
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In the Annex IX page 5, the productivity matrix shows productivity category N°1 "Low/Small" and N°9 " [...]
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The suggestion is taken on board, and Annex XIV has been updated accordingly to avoid confusion.
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16/07/2015
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42
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With reference to Annex XIII- ‘Technical offer form’; Section 3.2.1. Proposed organisation and infrastructure [...]
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This was a clerical error and has been corrected in Annex XIII. Track changes visible.
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16/07/2015
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43
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With reference to Annex XIII- ‘Technical offer form’; Section 3.3. Proposed methods; Award question 7 [...]
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This statement has been reworded in Annex XIII (track changes visible). An additional Annex is added [...]
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16/07/2015
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44
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According to the Tender Specifications, the Contractor will provide for the needs of the Lot2 Contract [...]
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ESMA confirms that this is generally correct. ESMA expects a growth in the area of business support which [...]
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16/07/2015
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45
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The Tender Specification document section 2.6 “General Constraints” says that all team members should [...]
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Question already answered Q14.
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16/07/2015
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46
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a) Could you please provide us some examples of typical incidents that are in scope of the Lot1-SL2 technical [...]
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Lot 1/SL2 • Monitoring alerts on servers (cpu, disk full) o Disk space alerts o CPU usage • Incidents [...]
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16/07/2015
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47
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Could you please share the file/database design document for RDS Database and ‘Suspension from Trading [...]
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Tenderers are requested to conduct the Function Point-analysis with what has been provided. They are, [...]
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17/07/2015
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48
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"5.4 Appendix 4: Reference tables” section has no information in document “2013-ITMG-18 - AIFMD Reporting [...]
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Tenderers are requested to conduct the Function Point-analysis with what has been provided. They are, [...]
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17/07/2015
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49
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In the scope of Lot 1 "Service desk", could you please explain the role of Project Manager, Business [...]
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The tenderer has no basis for an assertion that any profiles will be used more or less than any other [...]
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17/07/2015
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50
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In the scope of Lot 2 "Business Support", could you please explain the role of Production engineer, production [...]
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The tenderer has no basis for an assertion that any profiles will be used more or less than any other [...]
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17/07/2015
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