Tarjouspyynnön tiedot

Otsikko:
PROC/2014/22 – sovellusten kehittäminen ja ylläpito sekä palvelupiste (ADM & SD)
Hankintaviranomainen:
European Securities and Markets Authority (ESMA)
Julkaisupäivämäärä TEDissä:
10/06/2015
Tarjousten vastaanoton määräaika:
31/07/2015
Tila:
Suljettu
Näytä suodatinparametrit

Results per page: 10 | 25 | 50 87 Kysymykset found, displaying 1 to 50.[First/Prev] 1, 2 [Next/Last]
# Kysymys Vastaus Julkaistu viimeksi Tila
1
In the tender notice, it is mentioned that the contract represents a Framework agreement with a single [...]
This was clerical error by ESMA and all references to cascading have been removed. This tender concerns [...]
11/06/2015
2
Could you please clarify the meaning the “key” to be filled by the Tenderer?
The ‘key’ is simply an explanation as to what the colour of the cell means. For each colour the ‘key’ [...]
11/06/2015
3
Unlike the other Lots, there is no specific requirement for CVs in Lot 3. It is mentioned however that [...]
Tenderers, on submission of a Non-disclosure agreement, as specified in the tender specifications, will [...]
11/06/2015
4
On page 7 of the tender specifications document, the email address to which NDAs must be sent appears [...]
The email address in the tender specifications page 7 APPEARS as procure-ment@esma.europa.eu This appears [...]
19/06/2015
5
Annex XI is referred to in the Tender Specifications, but it is nowhere to be found among the tender [...]
Please refer to page 7 of the tender specifications where the instructions can be found for the accessing [...]
19/06/2015
6
Could you confirm or clarify our understanding that no CVs are required to be submitted under Lot 3 ( [...]
This question has been answered already. Question3
23/06/2015
7
The Tender Specifications document, section 2.6. mentions standard business hours from 9 AM – 5:30 PM [...]
For Lots 3 please refer to Section 4.5.2 of Annex IV.
09/07/2015
8
The Tender Specifications document, section 1.2 mentions that the opening session will take place in [...]
The opening session will be held at 10:00 AM Paris time (GMT+1).
02/07/2015
9
The Letter for Invitation requests the tender to be submitted in 2 sealed envelopes. As the tender consists [...]
The entirety of the contents of the tender (originals + copies + electronic version) shall be put inside [...]
02/07/2015
10
Please define which profiles mentioned in Annex XIV are classified as „customer facing staff“ and necessarily [...]
The following profiles in all lots should be are classified as 'customer facing staff': - Service desk [...]
02/07/2015
11
Section 2.6 of the Tender Specifications is referring to Annex XX. This document has neither be part [...]
This is a clerical error. The correct annex reference is Annex X.
02/07/2015
12
Section 2.6 of the Tender Specifications mentions the possibility to conduct audits on the framework [...]
This is NOT something to be proposed by the tenderer, but rather a contractual requirement, to be initiated [...]
02/07/2015
13
Shall the certificate of good conduct for each member of the team accompany the tender documents already [...]
No, this shall only be necessary for the successful tenderer under the resultant contract.
02/07/2015
14
Is it required to provide official certificates of a certain authorized institute as an evidence of language [...]
The tenderer does not need to provide language certification as evidence of language skills. The tenderers [...]
02/07/2015
15
Can you specify how many people are currently providing the support that should be taken over by the [...]
ESMA currently has two internal staff members that shall be taken into consideration by the future contractor [...]
02/07/2015
16
May it be an option to take over the employment contracts of the entire / parts of the current onsite [...]
ESMA can not make any firm statements on this possibility. The assumption should be made that all of [...]
02/07/2015
17
How many CVs are expected for the profiles of the extended availability team?
The technologies must all be covered by one or more CVs. The certifications can be shared between a number [...]
02/07/2015
18
May you provide an indication of the average number of incidents (SL 1 / SL 2) that are currently occurring [...]
The necessary information is contained in Annex XI Systems Inventory.
02/07/2015
19
Can you provide as an addition to the systems inventory an overview of the current version of each system [...]
ESMA have updated Annex XI – ICT Systems Inventory in tab Systems to add another column that states the [...]
09/07/2015
20
Referring to the Article 138 of the implementation rules of the financial regulation (COMMISSION DELEGATED [...]
Tenderers can find the exact financial award weighting/subweightings by reading the tender specifications [...]
06/07/2015
21
Could you please provide the expected volume for each "Productivity Category" that has to be taken into [...]
The tenderers can find the answer to this question in the tender specifications, point 6.2. The ´financial [...]
06/07/2015
22
Concerning Lot I: The Annex XIV Financial Offer Form contains a request for prices per user per year [...]
We expect the tenderer to answer the tender specifications and meet the Service Level Requirements specified [...]
15/07/2015
23
Concerning Lot I: Additional question on question no. 17: Do the “technologies” referred to, only include [...]
The skills and technologies for the profiles listed in Annex XVI are for the Ad-Hoc services. For the [...]
15/07/2015
24
Concerning Lot I: Given that the tenderer needs to provide access to the ticket system for the internal [...]
The tenderers are kindly asked to refer to section 3.2 Annex IV.
15/07/2015
25
With reference to ‘Annex V – lot 2 Technical Specifications; Section: 4.1.2.The Provider and the Service [...]
Correct. All lots must have a: -Service Manager (with a minimum of 8 years experience) who will be overall [...]
15/07/2015
26
With reference to ‘Annex XVII – Ad-hoc study & Business Support SLA; Section: 2.2. Interfaces, roles [...]
Confirmed.
15/07/2015
27
Section “3.2.3 Technical and professional capacity”, page 14 of the specifications, states that “The [...]
Confirmed.
15/07/2015
28
a) Could you please confirm that the expected Lot2 SL2 support will be provided at ESMA’s premises on [...]
a) Please refer to Annex V Section 3.6 & 2.1. b) Confirmed. c) ESMA currently uses • JIRA ServiceDesk [...]
15/07/2015
29
a) Since SL1 support will be provided under the scope of Lot1, could you please clarify the interaction [...]
a) This will be JIRA b) The answer to this will depend upon the response given to Lot1 and to the workload [...]
15/07/2015
30
Could you please elaborate on the process that will be followed for the routing/functional escalation [...]
Please refer to Annex XII. Each Lot and Team will use the ESMA’s Service Desk tool to manage incidents [...]
15/07/2015
31
With reference to Legal Entity Form and Financial Identification Form: We understand that the above mentioned [...]
Confirmed. These forms shall only be required from the winning tenderer/s.
15/07/2015
32
With reference to Annex III — Authorised signatory form: Could you please clarify whether the above mentioned [...]
Tenderers shall refer to section 1.3 of the Tender Specifications. A consortium must identify the leader [...]
15/07/2015
33
Concerning Lot I: Are there any existing systems that need to be linked to the ticket system of the tenderer [...]
Question24
16/07/2015
34
With regards to the provision of SL2 support services, could you please provide an estimation of the [...]
Out of all SL2 tickets the indicative share is: • 70% Technical Support • 30% Business Support This ratio [...]
16/07/2015
35
With reference to ‘Annex XI – ICT Systems Inventory’, could you please clarify whether the business applications [...]
Correct. We will also require that internal applications are supported (such as our HR and ServiceDesk [...]
16/07/2015
36
With reference to all lots, could you please specify the percentage services’ split expected per Lot [...]
Based on ESMA activity for the period from the 1st January 2015 (indicative - could change based on activities [...]
16/07/2015
37
With reference to Annex XIII- ‘Technical offer form’; Section 2.3 Proposed methods; Award question 2: [...]
Confirmed.
16/07/2015
38
Productivity Category N°10 for Application maintenance is specified as "Low/Small" exactly as Category [...]
This was a clerical error. Category 10 has been removed from the financial offer form Annex XIV.
16/07/2015
39
"See Annex IV for a full list of application ..." Could you please confirm that Annex XI "ICT system [...]
This was a clerical error. The correct Annex reference is indeed Annex XI. This has been corrected in [...]
16/07/2015
40
The Category N°10 is defined as not being classified in the 9 productivity category. Therefore, not being [...]
Category 10 has been removed from Annexes XIV, IX and the tender specifications. Track changes visible [...]
16/07/2015
41
In the Annex IX page 5, the productivity matrix shows productivity category N°1 "Low/Small" and N°9 " [...]
The suggestion is taken on board, and Annex XIV has been updated accordingly to avoid confusion.
16/07/2015
42
With reference to Annex XIII- ‘Technical offer form’; Section 3.2.1. Proposed organisation and infrastructure [...]
This was a clerical error and has been corrected in Annex XIII. Track changes visible.
16/07/2015
43
With reference to Annex XIII- ‘Technical offer form’; Section 3.3. Proposed methods; Award question 7 [...]
This statement has been reworded in Annex XIII (track changes visible). An additional Annex is added [...]
16/07/2015
44
According to the Tender Specifications, the Contractor will provide for the needs of the Lot2 Contract [...]
ESMA confirms that this is generally correct. ESMA expects a growth in the area of business support which [...]
16/07/2015
45
The Tender Specification document section 2.6 “General Constraints” says that all team members should [...]
Question already answered Q14.
16/07/2015
46
a) Could you please provide us some examples of typical incidents that are in scope of the Lot1-SL2 technical [...]
Lot 1/SL2 • Monitoring alerts on servers (cpu, disk full) o Disk space alerts o CPU usage • Incidents [...]
16/07/2015
47
Could you please share the file/database design document for RDS Database and ‘Suspension from Trading [...]
Tenderers are requested to conduct the Function Point-analysis with what has been provided. They are, [...]
17/07/2015
48
"5.4 Appendix 4: Reference tables” section has no information in document “2013-ITMG-18 - AIFMD Reporting [...]
Tenderers are requested to conduct the Function Point-analysis with what has been provided. They are, [...]
17/07/2015
49
In the scope of Lot 1 "Service desk", could you please explain the role of Project Manager, Business [...]
The tenderer has no basis for an assertion that any profiles will be used more or less than any other [...]
17/07/2015
50
In the scope of Lot 2 "Business Support", could you please explain the role of Production engineer, production [...]
The tenderer has no basis for an assertion that any profiles will be used more or less than any other [...]
17/07/2015