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1
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In the tender notice, it is mentioned that the contract represents a Framework agreement with a single [...]
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This was clerical error by ESMA and all references to cascading have been removed. This tender concerns [...]
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11/06/2015
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2
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Could you please clarify the meaning the “key” to be filled by the Tenderer?
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The ‘key’ is simply an explanation as to what the colour of the cell means. For each colour the ‘key’ [...]
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11/06/2015
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3
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Unlike the other Lots, there is no specific requirement for CVs in Lot 3. It is mentioned however that [...]
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Tenderers, on submission of a Non-disclosure agreement, as specified in the tender specifications, will [...]
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11/06/2015
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4
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On page 7 of the tender specifications document, the email address to which NDAs must be sent appears [...]
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The email address in the tender specifications page 7 APPEARS as procure-ment@esma.europa.eu This appears [...]
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19/06/2015
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5
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Annex XI is referred to in the Tender Specifications, but it is nowhere to be found among the tender [...]
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Please refer to page 7 of the tender specifications where the instructions can be found for the accessing [...]
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19/06/2015
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6
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Could you confirm or clarify our understanding that no CVs are required to be submitted under Lot 3 ( [...]
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This question has been answered already. Question3
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23/06/2015
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7
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The Tender Specifications document, section 2.6. mentions standard business hours from 9 AM – 5:30 PM [...]
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For Lots 3 please refer to Section 4.5.2 of Annex IV.
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09/07/2015
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8
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The Tender Specifications document, section 1.2 mentions that the opening session will take place in [...]
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The opening session will be held at 10:00 AM Paris time (GMT+1).
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02/07/2015
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9
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The Letter for Invitation requests the tender to be submitted in 2 sealed envelopes. As the tender consists [...]
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The entirety of the contents of the tender (originals + copies + electronic version) shall be put inside [...]
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02/07/2015
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10
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Please define which profiles mentioned in Annex XIV are classified as „customer facing staff“ and necessarily [...]
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The following profiles in all lots should be are classified as 'customer facing staff': - Service desk [...]
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02/07/2015
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11
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Section 2.6 of the Tender Specifications is referring to Annex XX. This document has neither be part [...]
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This is a clerical error. The correct annex reference is Annex X.
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02/07/2015
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12
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Section 2.6 of the Tender Specifications mentions the possibility to conduct audits on the framework [...]
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This is NOT something to be proposed by the tenderer, but rather a contractual requirement, to be initiated [...]
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02/07/2015
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13
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Shall the certificate of good conduct for each member of the team accompany the tender documents already [...]
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No, this shall only be necessary for the successful tenderer under the resultant contract.
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02/07/2015
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14
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Is it required to provide official certificates of a certain authorized institute as an evidence of language [...]
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The tenderer does not need to provide language certification as evidence of language skills. The tenderers [...]
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02/07/2015
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15
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Can you specify how many people are currently providing the support that should be taken over by the [...]
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ESMA currently has two internal staff members that shall be taken into consideration by the future contractor [...]
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02/07/2015
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16
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May it be an option to take over the employment contracts of the entire / parts of the current onsite [...]
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ESMA can not make any firm statements on this possibility. The assumption should be made that all of [...]
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02/07/2015
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17
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How many CVs are expected for the profiles of the extended availability team?
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The technologies must all be covered by one or more CVs. The certifications can be shared between a number [...]
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02/07/2015
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18
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May you provide an indication of the average number of incidents (SL 1 / SL 2) that are currently occurring [...]
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The necessary information is contained in Annex XI Systems Inventory.
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02/07/2015
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19
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Can you provide as an addition to the systems inventory an overview of the current version of each system [...]
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ESMA have updated Annex XI – ICT Systems Inventory in tab Systems to add another column that states the [...]
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09/07/2015
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20
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Referring to the Article 138 of the implementation rules of the financial regulation (COMMISSION DELEGATED [...]
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Tenderers can find the exact financial award weighting/subweightings by reading the tender specifications [...]
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06/07/2015
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21
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Could you please provide the expected volume for each "Productivity Category" that has to be taken into [...]
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The tenderers can find the answer to this question in the tender specifications, point 6.2. The ´financial [...]
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06/07/2015
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22
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Concerning Lot I: The Annex XIV Financial Offer Form contains a request for prices per user per year [...]
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We expect the tenderer to answer the tender specifications and meet the Service Level Requirements specified [...]
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15/07/2015
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23
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Concerning Lot I: Additional question on question no. 17: Do the “technologies” referred to, only include [...]
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The skills and technologies for the profiles listed in Annex XVI are for the Ad-Hoc services. For the [...]
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15/07/2015
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24
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Concerning Lot I: Given that the tenderer needs to provide access to the ticket system for the internal [...]
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The tenderers are kindly asked to refer to section 3.2 Annex IV.
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15/07/2015
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25
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With reference to ‘Annex V – lot 2 Technical Specifications; Section: 4.1.2.The Provider and the Service [...]
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Correct. All lots must have a: -Service Manager (with a minimum of 8 years experience) who will be overall [...]
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15/07/2015
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