Call for tenders' details

Title:
DIGIT/R3/PO/2015/013 TOP2 Telephone operators call centre.
Contracting authority:
European Commission, DG Informatics (DIGIT)
TED publication date:
21/07/2015
Time limit for receipt of tenders:
04/09/2015
Status:
Closed
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Results per page: 10 | 25 | 50 7 Questions found, displaying all Questions .
# Question Answer Last publication date Status
7
Question 1: Regarding the incoming calls, is it correct that the TOTAL volume referred is +/- 1000 calls[...]
Question 1: No. It is 1000 calls answered per day (all operators included). Not per operator. Question[...]
27/08/2015
6
The e-mail answer time must be minimum 1 working day. Do you mean that the answer has to be provided [...]
The e-mail answer time must be maximum 1 working day. This means that an answer must be provided until[...]
27/08/2015
5
Does the dutch or german call center operators must also be french & english speaking?
Yes. §3.2 of Annex 1 "Service Specifications" mentions "All Infotel operators must be able to speak and[...]
27/08/2015
4
Could we have an idea of the actual languages repartition in the call center (pourcentage of dutch speakers[...]
As the language requirements of TOP2 Call for Tenders (§3.2 of Annex 1 "Service Specifications") are [...]
27/08/2015
3
Does the contractor need to take over EC employees?
No.
27/08/2015
2
Could we have an idea on how much staff do you have actually in the contact center?
As the service requirements of TOP2 Call for Tenders are different from the service requirements of the[...]
27/08/2015
1
Please can you confirm that there is no "quality score" that will be taken into account as part of this[...]
All requirements listed in § 6.2 "selection of tenderers" of the Tendering Specifications must be met[...]
14/08/2015