Call for tenders' details

Title:
General helpdesk services.
Contracting authority:
European Court of Auditors (ECA)
TED publication date:
25/11/2017
Time limit for receipt of tenders:
19/01/2018
Status:
Closed
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Results per page: 10 | 25 | 50 27 Questions found, displaying 1 to 10.[First/Prev] 1, 2, 3 [Next/Last]
# Question Answer Last publication date Status
1
annex 2 - tender specifications Team composition and location a) Please provide the current team composition[...]
a) The current team composition comprises 10 (ten) FTE. However, we would like to draw your attention[...]
28/11/2017
2
annex 2 - section 2.5 "...migration to Windows 10 planned in the 1st semester 2018" such migration may[...]
Yes, your understanding is correct.
28/11/2017
3
annex 2 - section 2.7 CA Service Desk Manager 12.9 & Easyvista H1.2016 will be replaced by “Service[...]
Yes, your understanding is correct.
28/11/2017
4
annex 2 - section 2.4 "The Contractor can expect a maximum average rise of 5% per year with reference[...]
Yes, your understanding is correct.
28/11/2017
6
annex 3 - Draft SLA One assumption is that current contractor's KPI values are respecting the targets[...]
a) This question is not relevant for the future contract since it concerns the execution of the current[...]
28/11/2017
8
annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the[...]
Q5 OLD EXPIRED Tender specs 01/2102/12 a) and b) For the current "transfer of know-how" procedure please[...]
29/11/2017
5
annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the[...]
c) No shadowing period is foreseen following the transfer of know-how. d) Immediately
28/11/2017
7
What does "Contract Reference" refer to in the case of projects executed for private clients? "Contact[...]
"Contract Reference" shall allow to identify the contract/project you present as proof of your technical[...]
28/11/2017
10
Is the Helpdesk Reception Desk just one desk for all the locations of the Court? or does it include four[...]
Helpdesk Reception Desk indicated in point B.3 of the tender specifications comprises only one desk for[...]
30/11/2017
11
a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face[...]
a. We would like to draw your attention to the fact that the scope of the services under the current [...]
01/12/2017