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9
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Please clarify the meaning of “a RVS control system with live monitoring from a control centre”? Is the [...]
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Yes, RVS is CCTV connected for monitoring by the guard in working hours and to an off-side Alarm receiving [...]
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03/09/2019
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8
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1.3.2.1 General requirements, bullet 3 “During the Agency’s working days from Monday – Friday, the reception [...]
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We wold like to cover our reception with 2 Guards. - One receptionist/guard for 8 hours from 8:00 to [...]
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03/09/2019
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7
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What is to be included in the service agreement (incl. or excl. materials)?
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The agreement is excl. materials. We pay for materials
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03/09/2019
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6
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How often should service checks be performed (per product)?
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First aid boxes should be checked ones per month. Heart starters is checked every day during night rounds [...]
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03/09/2019
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5
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What does the EEA define as Secondary Level Education (what is the equivalent on national DK level)?
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The EEA defines Secondary Level Education as having completed a youth education, in Danish "ungdomsuddannelse [...]
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03/09/2019
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4
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Regarding the requirement for documentation of training. We urge the EEA to specify that this is a requirement [...]
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Previously we have had an overlap so the former supplier could train the new supplier. Yes, the reserve [...]
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03/09/2019
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3
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When do you expect to answer the incoming questions (latest date)?
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According to section 3.3 of the Tender Specifications, the last date for submission of clarifications [...]
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03/09/2019
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2
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What is the EEA's definition of consumables? Can you give examples of products?
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Consumables are described in section 1.3.1 of the Tender Specifications, where it states that the contractor [...]
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03/09/2019
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1
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1.3.3 Does the EEA require a Security Receptionist (which is a receptionist with guard training) or a [...]
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According to section 1.3.3 of the Tender Specifications "Provision of security reception services", the [...]
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03/09/2019
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10
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What is the max responsetime for service and are there different levels (e.g. cirtical, normal etc.)?
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The maximum response time shall be proportionate to the incident or emergency situation at hand. It is [...]
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03/09/2019
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