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1.3.3 Does the EEA require a Security Receptionist (which is a receptionist with guard training) or a [...]
According to section 1.3.3 of the Tender Specifications "Provision of security reception services", the [...]
03/09/2019
Answered
2
What is the EEA's definition of consumables? Can you give examples of products?
Consumables are described in section 1.3.1 of the Tender Specifications, where it states that the contractor [...]
03/09/2019
Answered
3
When do you expect to answer the incoming questions (latest date)?
According to section 3.3 of the Tender Specifications, the last date for submission of clarifications [...]
03/09/2019
Answered
4
Regarding the requirement for documentation of training. We urge the EEA to specify that this is a requirement [...]
Previously we have had an overlap so the former supplier could train the new supplier. Yes, the reserve [...]
03/09/2019
Answered
5
What does the EEA define as Secondary Level Education (what is the equivalent on national DK level)?
The EEA defines Secondary Level Education as having completed a youth education, in Danish "ungdomsuddannelse [...]
03/09/2019
Answered
6
How often should service checks be performed (per product)?
First aid boxes should be checked ones per month. Heart starters is checked every day during night rounds [...]
03/09/2019
Answered
7
What is to be included in the service agreement (incl. or excl. materials)?
The agreement is excl. materials. We pay for materials
03/09/2019
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8
1.3.2.1 General requirements, bullet 3 “During the Agency’s working days from Monday – Friday, the reception [...]
We wold like to cover our reception with 2 Guards. - One receptionist/guard for 8 hours from 8:00 to [...]
03/09/2019
Answered
9
Please clarify the meaning of “a RVS control system with live monitoring from a control centre”? Is the [...]
Yes, RVS is CCTV connected for monitoring by the guard in working hours and to an off-side Alarm receiving [...]
03/09/2019
Answered
10
What is the max responsetime for service and are there different levels (e.g. cirtical, normal etc.)?
The maximum response time shall be proportionate to the incident or emergency situation at hand. It is [...]
03/09/2019
Answered