EU solidarity with Ukraine

Call for tenders' details

Title:
Provision of IT Support Services
Contracting authority:
Publications Office of the European Union (OP)
TED publication date:
20/10/2020
Time limit for receipt of tenders:
15/12/2020
Status:
Closed
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Results per page: 10 | 25 | 50 47 Questions found, displaying 1 to 10.[First/Prev] 1, 2, 3, 4, 5 [Next/Last]
# Question Answer Last publication date Status
1
Could you please provide an estimated ratio between FP and PTM orders during the contract execution?
It is foreseen that majority of the services will be provided extra muros fixed price. However, the contracting [...]
22/10/2020
2
With reference to Annex 12 CV Form, pages 109-116 of tender specifications, we understand that: a) We [...]
a) Your understanding is correct. b) It is up to the tenderers to decide, if the Team leader will also [...]
27/10/2020
3
Besides the PTM, could you please clarify if also the Extra muros fixed price services are required to [...]
No. The Extra muros fixed price services based on service units are not required to be provided in a [...]
27/10/2020
4
Can the Publications Office detail the profiles and activities for which he Contractor must assure their [...]
The profiles are detailed in Annex 12, whereas the activities in point 4.4.5 of the Tender Specifications [...]
30/10/2020
5
Can the Publications Office confirm that the Contractor must adopt all the ITSM tools currently in place [...]
We confirm.
30/10/2020
6
Can the Publications Office confirm that the Contractor’s service is limited to a Level 2 Operations [...]
• Level0 Service Desk is excluded, as it is managed by EC Helpdesk • Level1 and Monitoring are clearly [...]
30/10/2020
7
Can the Publications Office confirm that the stated volumes in §4.3.6.3 concern all activities that will [...]
We confirm.
30/10/2020
8
Regarding Annex 12 CV Form of the Tender Specifications - Services Team Expertise page: When several [...]
All the required technologies must be covered, but by the team not by each of the team member.
03/11/2020
10
On page 18 of the Tender Specifications, it says that the current contractor shall not provide this document [...]
Incoming framework contract 10813 will replace the current framework contract 10593 lot 3 and 4. For [...]
11/11/2020
9
In the Tender Specifications on page 68, table 10, you state 60 Service Units as a minimum service provision [...]
Your understanding is correct. We would like to drawn the attention of the tenderers to the Support Units [...]
09/11/2020