75
|
The evidence consists of 1) the description of the tenderer's professional activity, 2) sample CVs and [...]
|
We expect that these are different topics and the supplier would provide different document for the description [...]
|
22/02/2018
|
|
74
|
With reference to section “4.2 Technical evaluation” of the Tender Specifications, the tenderer's proposal [...]
|
Your understanding is correct that the tenderer's proposal for a handover “appropriateness of the working [...]
|
22/02/2018
|
|
73
|
In view of the Q&A number 32, will the ECDC allow the Contractor to use remotely (via a VPN) the [...]
|
The future supplier will have VPN access and will be able to manage SCOM remotely (via VPN). Usually [...]
|
22/02/2018
|
|
72
|
Dear Procurement Team, Under section “2.2.3.4 Service level management” one of the listed activities [...]
|
Currently we operate under compliance with No 45/2001 and in the future with the GDPR. In practise the [...]
|
19/02/2018
|
|
71
|
Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply [...]
|
Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the [...]
|
19/02/2018
|
|
70
|
Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
|
On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
|
19/02/2018
|
|
69
|
Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with [...]
|
ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, [...]
|
15/02/2018
|
|
68
|
In your response to the Question 25, it is stated that “If the tenderer relies on the subcontractors [...]
|
Yes, you understanding is correct, a Letter of Intent is sufficient at this stage from freelancers.
|
15/02/2018
|
|
67
|
Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
|
Yes, a Letter of Intent is sufficient at this stage from freelancers.
|
15/02/2018
|
|
66
|
According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
|
This question is answered already in question #9.Question9
|
15/02/2018
|
|
65
|
With reference to Tender Specifications section 2.2.8.1 “Takeover phase of the existing services”, in [...]
|
Your assumption is correct that indeed this refers to the same takeover report and the second deadline [...]
|
15/02/2018
|
|
64
|
Can you share with us the Annex IX - Data protection agreement which is not provided with the tender [...]
|
The data protection agreement is part of the draft framework contract, page 58.
|
14/02/2018
|
|
63
|
Annex VI – Tender Submission Checklist: “You should also ensure that: Both the technical and financial [...]
|
The technical proposal as specified in the Tender Specifications (see 4.1) shall also be signed, with [...]
|
14/02/2018
|
|
62
|
Tender specifications, par. 1.4 Participation of consortia: “Concerning the selection criteria, the evidence [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|
61
|
Annex VI – Tender Submission Checklist: - “The duly completed Authorised Signatory Form…” - “The duly [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|
60
|
Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|
59
|
Tender specifications, par. 3.1 Exclusion criteria: “All tenderers shall provide a declaration on their [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|
58
|
under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
|
Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
|
13/02/2018
|
|
57
|
Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
|
A copy of the ISO/IEC 27001:2013 certificate is sufficient.
|
13/02/2018
|
|
56
|
BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
|
Please note that the testing covers only integration testing and not full functional (business) testing [...]
|
13/02/2018
|
|
55
|
In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
|
Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
|
13/02/2018
|
|
54
|
According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
|
Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
|
13/02/2018
|
|
53
|
In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
|
ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
|
13/02/2018
|
|
52
|
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
|
Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
|
13/02/2018
|
|
51
|
ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
|
The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
|
13/02/2018
|
|
50
|
In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
|
From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
|
09/02/2018
|
|
49
|
In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
|
Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
|
09/02/2018
|
|
48
|
In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
|
Ideally we see all consultants here once in a while, but practically the positions required for local [...]
|
09/02/2018
|
|
47
|
Is SCOM the only System Management tool that is currently used at the Agency?
|
SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
|
09/02/2018
|
|
46
|
P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
|
As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
|
09/02/2018
|
|
45
|
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
|
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
|
09/02/2018
|
|
44
|
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
|
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
|
07/02/2018
|
|
43
|
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
|
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
|
07/02/2018
|
|
42
|
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
|
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
|
07/02/2018
|
|
41
|
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
|
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
|
07/02/2018
|
|
40
|
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
|
Business and application support services will be provided by other parties than the future contractor [...]
|
06/02/2018
|
|
39
|
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
|
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
|
06/02/2018
|
|
38
|
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
|
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
|
06/02/2018
|
|
37
|
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
|
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
|
05/02/2018
|
|
36
|
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
|
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
|
05/02/2018
|
|
35
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The tenderer should submit the most relevant 3 references only.
|
05/02/2018
|
|
34
|
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
|
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
|
05/02/2018
|
|
33
|
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
|
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
|
05/02/2018
|
|
32
|
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
|
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
|
05/02/2018
|
|
31
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The limit of 3 pages should be applied regardless if single economic operator or consortium.
|
05/02/2018
|
|
30
|
The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
|
The tenderer should submit the most relevant 3 references only.
|
05/02/2018
|
|
29
|
There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
|
The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
|
05/02/2018
|
|
28
|
There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
|
The limit of 3 pages should be applied regardless if single economic operator or consortium.
|
05/02/2018
|
|
27
|
The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
|
Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
|
05/02/2018
|
|
26
|
With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
|
Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
|
05/02/2018
|
|