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50
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Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits [...]
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Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited [...]
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06/08/2019
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83
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A definition of 'force majeure' is included in article II.1 of the FWC. It states that strikes are in [...]
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Please note the Agency is aware and takes into consideration applicable limitations stemming from Dutch [...]
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12/08/2019
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71
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According the demands of WELL and BREEAM, we would like to offer products which meets these demands. [...]
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Tenderers must submit quotes according to the specifications to ensure fair comparison between tenders [...]
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09/08/2019
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34
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According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
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Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
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02/08/2019
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3
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Additional information/clarification in relation to Breeam certification
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With regards to Technical Specifications art 3.1.5 c) Breeam Certification, the contractor must specifically [...]
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24/07/2019
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15
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Are tenderers allowed to call on third parties in order meet the requirements in this paragraph?
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Tenderers are allowed to call on third parties in order meet the requirements. All the requirements listed [...]
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31/07/2019
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20
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Are tenderers allowed to submit references in a free format, provided that the required information is [...]
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There are no format requirements in relation to section 15.2.5 of the technical specifications.
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31/07/2019
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89
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Are the costs of supplying the vending machines for the tenderer? If so, what is the expected consumption [...]
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As per annex II (Costing sheet) the tenderers must include in their quote the cost of provision and maintenance [...]
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13/08/2019
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8
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Are there any requirements for submitting the qualitive award criteria such as max. number of pages, [...]
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There are no such requirements regarding those aspects in the qualitative award criteria.
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31/07/2019
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79
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Article II 6.3 states that the contractor is liable for all loss or damage suffered by the contracting [...]
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Please note that the exact reading of this article is the following: The contractor is liable for any [...]
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12/08/2019
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82
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Article II.15 contains a formula for the calculation of the delay damage that the contractor owes if [...]
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Please note EMA is obliged to include liquidated damages clause (i.e. provision II.15) in the award contract [...]
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12/08/2019
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84
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Article II.16.1 of the FWC states that the contracting authority is entitled to reduce or reclaim the [...]
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Please note that in case of lack of performance or underperformance by the contractor (Article II.16.1 [...]
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12/08/2019
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80
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Article II.6.3 states that the contractor is liable for all damage. In our opinion however, liability [...]
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Please see the response to question 79.
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12/08/2019
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47
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As a multi service provider we are aware how important is is that requests and complaints are filed under [...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
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06/08/2019
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42
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As this is a multi service contract, we will be handling complaints and requests for the subcontracted [...]
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Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical [...]
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06/08/2019
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54
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Can you define what you mean by ‘food compactor’? Pressing swill/organic waste is not recommended, a [...]
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‘Food compactor’ is synonymous with ‘food digester’. As per the technical specifications, the offered [...]
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07/08/2019
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4
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Can you give more information about the total square meters for windowcleaning. Internal glass, interior [...]
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The total surface of the glass installed will only be known post completion of the EMA building. Therefore [...]
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25/07/2019
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22
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Can you give us (more) specifications for: Soap Toiletbrushes handtowel toiletpaper
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The below specifications are included either in the costing sheet (Annex II) or in the technical specifications [...]
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01/08/2019
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17
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Can you please confirm that tenderers are allowed to use their own format to respond to the qualitative [...]
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Yes, tenderers are allowed to use their own format to respond to the qualitative award criteria.
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31/07/2019
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60
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Can you please confirm that the penalties do not apply when a service cannot be provided according to [...]
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As per article II.14 Force Majeure of the draft contract: II.14.1 If a party is affected by force majeure [...]
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07/08/2019
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23
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Can you please confirm that this relates to the cleaning services only?
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Requirement 4 of section 15.2 (Evidence of compliance with applicable Health and Safety regulations and [...]
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01/08/2019
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24
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Can you please define more specific what you mean by ‘closure of the contract’? Do you expect a plan [...]
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Tenderer are requested to submit a plan for when the contract ends, which in principle is after a period [...]
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01/08/2019
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13
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Can you please explain the definition of ‘own funds’, as this is a broad concept? Is our assumption correct [...]
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This assumption is correct. Own funds is considered the total equity or net assets of the company and [...]
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31/07/2019
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10
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Can you please let us know the expected contact award date?
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It is estimated that the contract award decision will be communicated early November ‘19.
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31/07/2019
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96
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Can you provide us with an indication of the m2 of carpet in the building?
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Please see the answer to question 93 and 94, as well as Annex XX (Additional information), which has [...]
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20/08/2019
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