11
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In Annex I, Profiles - Profile Overview, it is stated “For the provision of the services, Contractor’ [...]
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Yes, as stated in Annex I the contractor shall have the capacity to provide all profiles. During the [...]
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23/04/2019
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12
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Dear Sir, Madam, Please clarify : 1. Where we find the requests for profiles (CV)? 2. For each technology [...]
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1. Profiles are listed in Annex I. CV s are not to be submitted at the tender submission stage. 2. The [...]
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24/04/2019
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13
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According to tender specifications, in section C.2.2 Professional and technical capacity, part d), tenderers [...]
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They can be any from S3, S4, S6, S7, S8, S9 as in Annex H.
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24/04/2019
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14
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According to tender specifications, in section C.2.2 Professional and technical capacity, part d), tenderers [...]
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See answer 13.
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24/04/2019
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15
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Hello, could you please confirm that the quality evaluation will be assessed only based on the information [...]
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The quality evaluation will be based on the quality of tenderer's technical tender which must include [...]
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24/04/2019
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16
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According to the Article II.16 or the Framework Contract, in case of non-compliance of quality indicator [...]
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See Article. II.16.1 Quality standards. EFCA may reduce or recover payments proportionally to the seriousness [...]
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24/04/2019
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17
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This question relates to Service Quality Indicator DP-2 (Ratio of satisfactorily performed specific contracts [...]
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Quality indicator DP-2 is obtained by both quantitative and qualitative data following each specific [...]
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24/04/2019
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18
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The Technical Specifications, page 13, specify that the contractor should nominate a Contract Manager [...]
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The service manager in annex I is a role as described in ITIL and not about managing the Framework contract [...]
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24/04/2019
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19
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The Article I.15.4 of the Framework Contract states the following: ““In case of EFCA’s request in accordance [...]
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Article I.15.4 applies in case of leaving contractor's personnel and in case of EFCA's request under [...]
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25/04/2019
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20
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We understand that non-planned absences or absences due to force majeure with a limited duration are [...]
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The term disruption in Article II.4.9 does not refer to disruption of the service due to a temporary [...]
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25/04/2019
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