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1
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Page 20 of ToR states: “The Contractor is supposed to provide user support via electronic mail in 24 [...]
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The contractor is requested to provide both kinds of user support, on user access and on content and [...]
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13/04/2018
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2
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Page 20 of ToR states: “This task may require up to 12 on-site technical meetings and reviews (appropriate [...]
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The on-site technical meetings are planned to be held at Commission/EASME premises. No costs are expected [...]
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13/04/2018
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3
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Page 23 of ToR, related to task 3.2, states that “The Contractor shall test and further substantiate [...]
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It will be the responsibility of the contractor to organize all workshops and to cover all related costs [...]
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13/04/2018
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4
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Page 31 of ToR states, with regards to Task 5.1: “Based on the results and recommendations of the study [...]
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Yes, these meetings are those indicated as 'taskforce workshops' on the list of deliverables under WP5 [...]
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13/04/2018
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5
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On page 22 of ToR, related to task 3.2, it is stated that “On the basis of the work carried out under [...]
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Yes, these reports are related to the list of deliverables indicated at point 3 under WP3 (page 46). [...]
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13/04/2018
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6
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Page 23 of ToR (task 3.3.): “To produce the reports, the following activities must be undertaken: (a) [...]
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The contractor is requested to produce 15 reports as specified on page 46. The reference to 12 reports [...]
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18/04/2018
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7
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Page 35 of ToR, with regards to Task 6.3, states: “The Contractor shall identify and propose European [...]
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As stated on page 33 of the ToR, the Contractor will develop a sound communication strategy with roadmap [...]
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18/04/2018
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8
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Page 35 of ToR, with regards to Task 6.2, states: “Organisation of 6 joint meetings of the Member States [...]
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Member States Boards meetings might be organised at EC premises in Brussels if available. As stated on [...]
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18/04/2018
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9
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Page 34 of ToR, with regards to Task 6.1, states: “The strategy shall include a concept for the organisation [...]
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Member States Boards meetings might be organised at EC premises in Brussels if available. As stated on [...]
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18/04/2018
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10
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Page 20 of ToR states: “The Contractor is expected to regularly report user improvement suggestions.” [...]
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The timing shall depend on the type of suggestions. In case a user notifies the website of a serious [...]
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18/04/2018
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